KACE Company Hiring for Data Entry Customer Service at Washington, DC Full Time

About us

We are professional and agile.

Our work environment includes:

• Modern office setting
• Work-from-home days
• Growth opportunities

This is a SCA contract role with KACE Company on behalf of the USAO with a 2-year contract minimum; possibly longer. *Title: Data Entry Support* *Location: Washington, DC* *Duration: Full-time* *Travel: None* *About KACE: * *When you make the decision to join KACE, you are choosing to work alongside talented professionals that have one thing in common; the passion to make a difference!* * *KACE employees bring their diverse talents and experiences to work on critical projects that help shape the nation’s safety, security, and quality of life.* *The desire to have a career that is purposeful and forward thinking is woven into every KACE employee…it’s The KACE Way.* * *KACE employees are purpose driven, forward focused, open-minded, trustworthy and invested.* *The KACE Way is our commitment to our employees, to our customers, and to our communities. Join KACE and make a difference! Apply here: * https://kmkp.wd1.myworkdayjobs.com/en-US/KACECareers/details/Data-Entry-Support–Analyst-_R-2201494. *We’re looking to add a Data Entry Support Specialist to support one of our clients. If you can envision joining a team where you will have the opportunity to provide mission driven results; then we are looking for you!* *Here’s what you need to be successful in this role: * * _*Coachable – *_Open to constructive criticism, with a strong desire to implement and sustain feedback by others * _*Customer service orientated – *_Understand the value of a relationship by building trust and relating to the customer to ensure the conversation progresses properly and on tract. Honest and have the integrity to do what’s right for our customers and for the business * _*Curious – *_Actively seek information pertaining to our business, services and customer base * _*Committed – *_Have the passion and perseverance for what you want to accomplish * _*Willing to support critical duties – *_Support responsibilities that must continue to be performed during crisis situations and contingency operations *What You’ll Get to Do!!* The *Data Entry Support Specialist *will provide a wide range of clerical and administrative and support-related tasks and should be able to work independently with little or no supervision. The ideal candidate will have knowledge of processes, procedures and practices associated with accessing databases, data entry, administrative office skills, organization skills and attention to detail. *Key functions you will perform!* * Review incoming material and independently perform on-line creation of routine and increasingly more complex debt records by entering data into the debt collection database. Routine cases include special assessment only, fines, restitution, and joint and several debts * Perform on-line data searches to retrieve documentation and analyze data from multiple sources * Compile case-related information to ensure a complete debt record in the debt collection database; Submit the completed case information to the appropriate district’s client site * Conduct quality control review of team members’ work to ensure accuracy of data in the debt collection database * Research and post payments to ensure timely posting to debts in the debt collection database * Review reports to identify expired debts to be closed in the debt collection database in accordance with established procedures * Enter event codes associated with enforcement actions into the debt collection database to reflect accurate statistical accomplishments * Electronically initiate generation of form documents that do not require legal interpretation but require consideration of the nature and status of the case * Create and manipulate spreadsheets to track assignments or review and analyze management reports * Communicate in a professional and courteous manner with the Office of Legal Programs management, Government officials, and/or delinquent judgment debtors * Perform other related duties as assigned *What you will need to have: * * High School diploma * A minimum of one (1) year of professional work experience, including data entry responsibilities * Proficient in Microsoft Office software programs (Word, PowerPoint, Excel and Outlook) and in accessing, learning, and maintaining various databases and online resource search engines * Must be local to area * Ability to work independently and efficiently with guidance from supervisor and team members * Ability to retrieve and analyze data and information from multiple sources * Attention to detail and quality control techniques to ensure accuracy * Ability to operate a variety of office equipment, including personal computers, photocopiers, telephone systems and scanners * Ability to perform editing, reformatting and generating written and electronic documents using MS Word and other document generation software *Clearance: * * Applicants selected will be subject to a government background investigation and may need to meet eligibility requirements for access to classified information. *Security Requirements: * * U.S. Citizenship and Favorable credit check * Ability to pass a Public Trust background investigation *Preferred Qualifications: * * Four-year undergraduate degree * Ability to deliver the highest quality of work under extreme pressure * Strong organizational and communication skills * Analytical and problem-solving skills To apply directly to this role, please click the embedded link: https://kmkp.wd1.myworkdayjobs.com/en-US/KACECareers/details/Data-Entry-Support–Analyst-_R-2201494. *For more information about the company please visit our website at **www.kacecompany.com* *KACE is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, disability or any other federal, state or local protected class.*

Job Types: Full-time, Contract

Pay: $19.12 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Washington, DC 20002: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Microsoft Excel: 1 year (Preferred)

Work Location: Hybrid remote in Washington, DC 20002