Kāinga Ora – Homes and Communities Looking for Advisor Placement (2x Permanent and 1x Fixed Term Role) – Counties Manukau at Auckland, Auckland, New Zealand Full Time

• Utilise your interpersonal and analytical skills to help our customers
• Match suitable properties for our customers and whanau by assessing their housing and support needs
• 2x Permanent, Full-Time roles at $108,859 + 5 weeks’ annual leave + suite of benefits
• 1x Fixed Term, Full-time role (Until 1/11/24) at $108,859 + 5 weeks’ annual leave (pro rata)

Mō mātou – Our Organisation

At Kāinga Ora, ours is the important responsibility of transforming New Zealand’s housing choices, outcomes and the entire housing sector by creating homes and communities that allow New Zealanders to thrive.

What is exciting about working for Kāinga Ora is getting the chance to make a real and positive impact on New Zealanders’ lives. With skills, planning and purposeful action, our people are creating the homes and neighbourhoods that will build the future of Aotearoa.

We are passionate about transforming New Zealand for the better. That includes being a trusted partner for Māori and iwi, protecting and enabling their rights, interests and aspirations under the guidance of Te Tiriti o Waitangi.

Ko tā mātou mahi – Our Role

In this role, you’ll be our customers’ first point of contact with Kāinga Ora, supporting whānau who are transferring homes to help ensure the right house and supports are put in place for our customer and their family.

Key to your success will be your ability to quickly and comprehensively assess and understand our customers’ housing and support needs, utilising your array of observational skills and motivational and investigative interviewing techniques.

You will also build and leverage relationships with key agencies and local providers to ensure we offer our customers the right placement opportunity for them, and that they continue to receive the support they need.

Ngā Pūmanawatanga Ōu – What You Will Bring

• You’ll have specialist knowledge, skill and behaviour working with customers who may have complex wellbeing needs.
• Experience in health or social services is essential.
• You’ll be a natural relationship-builder, relating to customers from all backgrounds and walks of life.
• Advanced networking skills to develop and maintain collaborative relationships with external agencies and support providers.
• Your cultural awareness and competency will ensure you interact with customers in an inclusive and respectful way that is aligned to their aspirations and preferences.
• You’ll have strong observational and practical analytical skills to make sense of complex, sometimes contradictory customer needs, to effectively problem solve with whānau and individuals to identify the best available property.
• You’ll be adept at managing customer expectations, negotiating trade-offs and maintaining customer confidence in outcomes and next steps.

As this role requires travelling across the immediate region, you will have a current and full NZ driver’s license (vehicle provided).

Nōu te rourou – What’s in it for you?

We offer competitive salaries, five weeks’ annual leave and a benefits package including a range of insurances, flexible working arrangements and career development. These benefits are described in more detail here https://careers.kaingaora.govt.nz/a-great-place-to-work/benefits.

As a Kāinga Ora – Homes and Communities employee, we want to make sure that you have all the tools and support you need. We want to ensure you are healthy and have work-life balance. We also want to support and grow your personal and career development through on-the-job learning, training courses, secondments and study opportunities.

Ō Tātou Uara – Our Values

Our Values Were Developed By Us, For Us. They Unite Us As An Organisation And Guide How We Work Every Day. Our Values Are

• Manaakitanga – People at the Heart
• Mahi Tahi – Better Together
• Whanake – Be Bold

Tūhono mai – Join us

To view the position description and apply for this role, please follow the online process via http://careers.kaingaora.govt.nz. Please note: all applicants, including existing employees, need to follow this process.

Applications close on Wednesday 27th November 2023

We value diversity and are committed to working with each other and our customers in an inclusive and respectful way. We welcome applicants from all walks of life and appreciate the richness of experience that your point of difference brings to the organisation.