Kaplan Hiring for Student Success Manager at United States Full Time

Student Success Manager

Job Description

For more than 80 years, Kaplan has been a trailblazer in education and professional advancement. We are a global company at the intersection of education and technology, focused on collaboration, innovation, and creativity to deliver a best-in-class educational experience and make Kaplan a great place to work.

The future of education is here and we are eager to work alongside those who want to make a positive impact and inspire change in the world around them.

We are seeking a dedicated and dynamic Student Success Manager to recruit, enroll, and guide a diverse cohort of students through our undergraduate and graduate programs. This role involves advising prospective students from initial contact through to graduation, ensuring they receive comprehensive support throughout their academic journey.

Start Date: 09/30/2024

Training Schedule: Monday- Friday 9 am – 6 pm ET

Candidates must be able to work one of the following schedules post-training:

Monday-Friday 9 am – 6 pm ET (Mon-Thurs one to two late nights 2 pm -11 pm) and rotating weekends (either Sat or Sun), based on business needs after first 3 months

Tuesday- Saturday: 9 am – 6 pm ET

Primary Responsibilities

Recruitment and Enrollment:

• Engage in recruiting efforts to attract and enroll qualified undergraduate and graduate students.
• Conduct outreach activities through outbound calls, scheduled phone appointments, emails, chat, video chat, and SMS.

Student Advising

• Advise and guide students regarding career and program interests, ensuring alignment with their academic and professional goals.
• Assist prospective students through the enrollment process specific to their chosen program.

Onboarding And Financial Guidance

• Manage all aspects of onboarding for enrolled students, providing financial guidance related to funding their education from enrollment through graduation.

Personalized Student Support

• Offer personalized advice and support, nurturing relationships, aligning degree outcomes with career goals, and providing course guidance and registration support to ensure stellar student experiences.
• Orient students regarding admissions and catalog requirements, academic policies, registration procedures, and available resources.

Cohort Management

• Service a cohort of students, meeting predetermined enrollment and retention metrics.
• Encourage and support students to progress through advanced degree programs.

Collaboration And Compliance

• Collaborate with academic and admissions departments along with faculty to ensure program alignment student success and adherence to State and Federal regulations, FERPA, and institutional compliance standards.

Technology Utilization

• Effectively utilize technology platforms for student management, communication, and engagement, and maintain knowledge of online education platforms and career planning tools.

Minimum Qualifications

• Bachelor’s Degree with a focus in Business, Education, Psychology, or Communications.
• A minimum of 3 years of relevant experience in counseling/advising, stellar customer service and/or sales concierge service, and management of a large customer base.
• At least two years of experience for every year of formal education is required. All interested candidates for this position who do not have a degree must enroll in a degree-seeking program and maintain good standing with any student loan debt.(Applies to internal employees only).
• Strong proficiency in utilizing technology for student management and engagement
• Technology: Knowledge and skills are considered essential in using technology to assist individuals with understanding the online learning platform as well as career planning.
• Familiarity with student information systems and CRM tools such as Cvue, SRM(SalesForce), CampusLogic, Brightspace, Canvas, Slate
• Proficient with Outlook, Microsoft Office, and/or Google Apps for Work
• Ability to provide advice on academic, organizational, and university policies and processes to include funding. Ability to understand programs of study, university policies, online platforms, student services, and academic organization.
• Excellent consultative sales and problem-solving skills
• Excellent verbal and written communication, good listening, interpersonal skills, time management, organizational, problem solving/decision making.
• Conflict resolution, ability to de-escalate student issues.
• Understanding the nuances of FERPA guidance and regulations.
• Analyze the student dashboard and reports to optimize student experience and outcomes.
• Objectively consider issues, identify alternatives, and choose and implement solutions to best support the student.
• In-depth knowledge of online education platforms.
• Identify and understand students’ career decision-making processes.
• A self-motivated, strong work ethic, go-getter, results-oriented, resilient, compassionate, patient and persuasive, flexible, passionate, ability to multitask, and detail-oriented.

We Offer a Competitive Benefits Package Including

Remote work provides a flexible work/life balance

Comprehensive Retirement Package automatically enrolled in The Company Contribution Plan (8-10% annual company contribution based on tenure)

Our Gift of Knowledge Program provides tuition assistance and substantial discounts for our employees and close family members

Competitive health benefits and new hire eligibility start on day 1 of employment

Generous Paid Time Off includes paid holidays, vacation, personal, and sick paid time-off, plus one (1) volunteer day and one (1) diversity and inclusion day to participate and give back to our local communities

And so much more!

For full-time positions, Kaplan has two Salary Grades, this position is a Salary Grade A: $31,200 – $78,600. Actual compensation for this role is determined by several factors including but not limited to job level, candidate’s skills, experience, and education, among other factors determined by the business.

Location

Remote/Nationwide, USA

Additional Locations

Employee Type

Employee

Job Functional Area

Admissions

Business Unit

00091 Kaplan Higher ED

At Kaplan, we recognize the importance of attracting and retaining top talent to drive our success in a competitive market. Our salary structure and compensation philosophy reflect the value we place on the experience, education, and skills that our employees bring to the organization, taking into consideration labor market trends and total rewards. All positions with Kaplan are paid at least $15 per hour or $31,200 per year for full-time positions. Additionally, certain positions are bonus or commission-eligible. And we have a comprehensive benefits package, learn more about our benefits here.

Diversity & Inclusion Statement

Kaplan is an Equal Opportunity Employer. Our employees’ diverse range of perspectives, ideas, and backgrounds give Kaplan a competitive edge in anticipating and surpassing the needs of our students in today’s global marketplace. We are dedicated to cultivating an inclusive workplace that values diversity, promotes equity, and integrates inclusivity into all aspects of our operations. We strongly believe that diversity strengthens our organization, fuels innovation, and improves our capacity to effectively serve our customers and communities. Learn more about our culture here.