Kavak.com Looking for Commercial Operations Manager at Cuauhtémoc, Ciudad de México, México Full Time

About us

Kavak is a disruptive brand and a company that seeks to change the rules of the game by offering solutions through technology.

We want to empower people and offer them solutions in everything related to their car: we revolutionize the purchase, exchange, financing and sale of pre-owned cars.

Our mission is to empower people’s lives through access to a car. We unlock the transformative power of a car so people can simply enjoy the ride.

The management of data, technology and innovation helps us formalize the pre-owned car industry, offering a wide catalog of guaranteed, certified and coverage cars.

We complement our e-commerce and app with our physical stores around the world (Mexico, Brazil, Argentina, Turkey, Chile, United Arab Emirates and Oman) to offer a personalized experience; Our after-sales service is giving thousands of people the opportunity to take better care of their car and Kuna (our own financial solution) offers tailored payment plans so that anyone can have the opportunity to own a car.

About the role

Key Responsibilities :

• Documentation Management: Oversee the organization and maintenance of all post-purchases documentation, including contracts, agreements, and legal documents of purchased cars
• Compliance Monitoring: Ensure compliance with all relevant regulatory requirements and company policies throughout the post-purchase process
• Data Management: Manage and organize data related to SLAs, including financial & controlling data and performance metrics.
• Communication Coordination: Facilitate communication between internal teams, external partners, and customers to ensure smooth operations processes and improve customer experience.
• Process Improvement: Identify opportunities to streamline and improve back-office processes to enhance efficiency and effectiveness.
• Issue Resolution: Address any issues and business challenges, working closely with relevant stakeholders to find solutions.

Skills & Experience:

• Bachelor’s Degree with over 5 years of overall experience.
• Previous experience in Operations, Logistics and/or Backoffice Management is required
• Previous experience in Retail, eCommerce, Automotive, Logistics is preferred
• Ability to understand business processing requirements using technology and conceptualize creative solutions to implement them
• Strong verbal, written, and presentation skills & strong interpersonal and customer relation skills
• Experience in Managing large teams, Project management, Operational excellence solutions & Cost Controlling

Benefits :

• High competitive salary
• Life Insurance
• Health Insurance

By applying to any of our vacancies you accept the Terms & Conditions and Privacy Policy, which you find on our website www.kavak.com