Kelly Hiring for Customer Support Representative at Jackson, MS Full Time

At Kelly® Professional & Industrial, we’re passionate about helping you find a job that works for you. We’re seeking a Customer Support Representative to work at a Power Management Company in Jackson, MI. With us, it’s all about finding the job that’s just right.

Pay Rate: $32.50 per hour

Why you should apply to be a Customer Support Representative:

Job Responsibilities:

• Position is responsible for answering incoming calls from providers and members while ensuring a high level of customer service and maximizing productivity with minimum downtime.
• Responsibilities are to resolve basic types of customer service inquiries including benefits, eligibility, member material requests, provider look – up and authorization calls.
• May also need to locate Explanation of Benefits (EOB) and participate in proactive outbound call program (i.e., welcome calls) to ensure customer satisfaction, when applicable.
• Must be able to quickly and accurately identify and assess individual provider and member needs and take appropriate action to satisfy those needs, solve problems systematically, use sound business judgment, and follow through on commitments.
• Need to be able to respond to customers in a polite and courteous manner, especially in stressful situations, project patience, empathy, caring, and sincerity in voice tone and words, establish rapport over the phone.

Requires:

• High School Diploma required, BA, BS preferred
• One to three years’ work experience in customer support or related field.
• Excellent interpersonal skills
• Judgment, logic, resourcefulness, and creativity abilities.
• Sound teaming skills
• Computer literate with competency in Microsoft Office software programs and customer web-based maintenance systems

What happens next
Once you apply, you’ll proceed to next steps if your skills and experience look like a good fit. But don’t worry—even if this position doesn’t work out, you’re still in our network. That means all of our recruiters will have access to your profile, expanding your opportunities even more.

Helping you discover what’s next in your career is what we’re all about, so let’s get to work. Apply to be a Customer Support Representative today!

Get a complete career fit with Kelly®.

You’re looking to keep your career moving onward and upward, and we’re here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.

About Kelly®

At Kelly, we’re always thinking about what’s next and advising job seekers on new ways of working to reach their full potential. In fact, we’re a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly’s Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.

]]