Kerr Security Inc Hiring for Virtual Receptionist Job at Hot Springs, AR Full Time

Company Overview

At Kerr Security Inc, we design and install residential and commercial security alarm systems. We cater to your budget and have many different options for your security needs.

We are one of the longest standing security system installers in the Hot Springs and surrounding area. Customer service is our number one priority because in the end, we wouldn’t be anything without our loyal customers. Our systems protect your home or business against burglary, theft, and fire.”

Kerr Security Inc is currently looking for a Virtual receptionsist. If your true calling is to make other people’s day, we want to hear from you! Every day we come ready to fight the good fight against impersonal service and automated voice systems. We embrace the charge to help our thousands of small business customers grow their businesses and ultimately to do our part to make the world a better place. If this mission is important and resonates with you, come grow with us!Shifts range from 20 to 40 hours per week, with start times as early as 8:00am PT/4:00am CT. We also have shifts that include a combination of weekday and weekend days – let us know what works for you!

Responsibilities

• Adhere to call-handling expectations, accurately completing over 200+ calls per day, limiting personal bias while answering calls professionally

• Create exceptional caller experiences that delight and WOW by seeking opportunities to make meaningful connections with customers and callers

• Maintain accuracy, mindfulness, and a strong attention to detail in written communication

• Precisely and consistently follow call-handling instructions on every call

• Provide detailed, accurate notes and messages from callers, and take ownership of mistakes when they happen

• Adhere to role metrics and call handling expectations in support of dept

• Ability to adapt and evolve in our rapidly growing bilingual services division

• You diligently follow instructions yet are comfortable going off-script when the situation calls for it

• Training requires being present, on time, and fully engaged during the training period in your first 12 days

• Technology infrastructure is also key to your success

• Ensure all equipment has arrived and is connected and ready for use on your first day

• Notify appropriate contacts if there are issues with equipment or setup

Working Conditions and Physical Demands

The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Regular written and verbal communication required

• Regular standing, walking, and sitting

• Regular use of computers and telephone systems

• Moderate noise level

Job Type: Full-time

Pay: $21.00 – $23.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental Pay:

• Bonus pay

Ability to commute/relocate:

• Hot Springs, AR 71901: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)

Work Location: One location