KeyBank Looking for JavaScript/NodeJS/React Software Engineer at United States Full Time

For Those Who Work At Home – Various, Ohio 44145

Job Brief:

Join the Voice & Chat Automation / Contact Center Delivery group as Full Stack Software Engineer. Be part of a team that is working on a major modernization effort, revolving around exciting new technologies, like Google Contact Center AI, UJET, NICE and Pindrop. The full stack engineer will be responsible for building platform components for a mission critical Contact Center within KeyBank. In this role, you will be responsible for the overall development and implementation of contact center cloud platform. Your responsibilities will extend from designing system architecture to high-level programming, performance testing, systems integration and working with various stakeholders.

Essential Job Functions:

• Must be comfortable working in an agile team environment
• Must be able to work with Product Owner, Scrum master and cross functional teams as a product team to achieve single goal
• Must be able to work with different stakeholders to understand the business needs
• Will need to design software system architecture.
• Implement scalable web services, cloud functions, applications, and APIs
• Develop and maintain internal software tools
• Troubleshooting and bug fixing
• Identifying bottlenecks and improving software efficiency
• Collaborating with the cloud team on developing micro-services.

Required Qualifications:

• Education/Certifications: Bachelor’s Degree or equivalent work experience required

Must haves

• Typescript / NodeJS web services (REST)
• Experience with Google cloud projects (GCP) and Kubernetes
• Experience with Jenkins cloud deployments CI/CD
• Experience with Agile development process
• Experience with both Relational DB (SQL) and no-sql (MongoDB)
• Experience in React
• 3-5 yrs software development experience

Nice to haves

• Contact Center experience a huge plus(Good to have)
• Experience with Dialogflow CX a plus
• React / Angular Framework experience a plus
• Experience with docker a plus

Compensation And Benefits

This position is eligible to earn a base salary in the range of $70,000 to $105,000 annually depending on job-related factors such as level of experience. Compensation for this role also includes eligibility for short-term incentive compensation and deferred incentive compensation subject to individual and company performance. Please click here for a list of benefits for which this position is eligible.

Please click here for a list of benefits for which this position is eligible.

Key has implemented a role-based Mobile by Design approach to our employee workspaces, dedicating space to those whose roles require specific workspaces, while providing flexible options for roles which are less dependent on assigned workspaces and can be performed effectively in a mobile environment. As a result, this role may be Mobile or Home-based, which means you may work primarily either at a home office or in a Key facility to perform your job duties.

KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to building a diverse, equitable and inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other protected category.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing [email protected].