Keylogic Systems Inc Hiring for Performance Manager at Morgantown, West Virginia Full Time

Position: Performance Manager
Location: DC, MD, VA, Contractor Site/Hybrid
Description:
Develop efficient and accurate systems to collect and analyze IT performance data and establish best practices for achieving performance objectives

Experience in performance management for large scale enterprise IT and/or Cybersecurity operations

Experience in SLA metrics development, management, and enforcement in managed service environments

Expertise in tools and/or benchmarks used for SLA implementation, monitoring, and enforcement

Expertise in analyzing SLA performance trends for improved service performance and customer experience

Conduct and present statistical performance analysis with identification and reporting of technical barriers to performance

Expertise in establishing performance objectives and update to meet changing operating requirements and in compliance with contractual obligations

Demonstrated ability to analyze and report current status to the senior level clients and effectively develop remediation approaches as needed

Experience in developing, implementing, and managing user interfaces

Provide training and development to other task order managers on best practices

Security Clearance: Eligible or possess a TS clearance with DoE Q clearance preferred

Education: Minimum of a B.S. degree in technical/IT field

Years of Relevant Experience: 10 years’ experience in IT systems operations, implementation, or development; 3 years’ experience in performance management

Certifications: PMP, technology related certification in ITIL, ServiceNow, SecurityPlus or CISSP desirable

At KeyLogic we recognize that our employees are our most valuable resources. We hire talented, qualified professionals and provide each of our employees with every resource and opportunity to excel in their day-to-day activities as well as advance their career.
KeyLogic is a highly successful provider of professional and engineering services. We specialize in solutions that enable our customers to make better decisions for their organization. KeyLogic’s performance has earned the company a solid reputation for high standards, proactive solutions, and an outstanding commitment to the customer, best exemplified by the fact we have never had a one-time federal customer – all of our customers have provided repeat business. This has led us to achieve significant growth every year since our founding in 1999.
At KeyLogic, we’re known for our extraordinary commitment to the success of the organizations we serve. Our client list includes the Department of Defense (DoD), Environmental Protection Agency (EPA), Energy (DOE), Transportation (DOT) and Treasury (including the Internal Revenue Service (IRS)), General Services Administration (GSA), and the National Aeronautics and Space Administration (NASA).
All qualified applicants will receive consideration for employment at KeyLogic without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital; or any other status protected by law. KeyLogic is proud to be an affirmative action and equal opportunity employer.
NOTE: KeyLogic is an Equal Employment/Affirmative Action employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, or local law.
If you need a reasonable accommodation for any part of the employment process, please contact us by email at and let us know the… For full info follow application link.

KeyLogic Systems is an Equal Opportunity/Affirmative Action Employer – Minorities/Females/Protected Veterans/Disabled.