A Kforce client is seeking to hire a Business Process Analyst in Rancho Cucamonga, California (CA).Responsibilities include:
Registration questions related to signing up for the provider portal (Online Affiliate)
Business Process Analyst will collaborate with IT as needed to resolve technical issues
Process and approve or deny registration requests based on defined process steps
Escalate issues to a Tier 2 team as needed to facilitate rapid resolution of customer issues
Business Process Analyst will maintain support issue documentation as needed in Salesforce
Bachelor’s degree
3 years of relative experience
Proven experience working with providers in a health plan setting, especially working with claims
Ability to review data and metrics to draw correct conclusions for actions
Demonstrated ability to work independently to prioritize tasks and respond to urgent issues appropriately
Technical abilities to support troubleshooting of potentially complex customer issues (understanding of web technologies, but coding abilities are not required)
Provide professional and positive interaction when engaging with our external providers, users, and/or internal business partners
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.Compensation Type:Hours
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