Kforce Hiring for Technical Writer at Grand Rapids, Michigan Full Time

Kforce has a client in Grand Rapids, MI that is seeking a Technical Writer that will assist the corporate Infrastructure and Operations teams in updating or creating process guides and knowledge documents for IT Operations.Summary:A successful candidate will have previous experience as technical writer in a business environment with a proven track record of reducing redundancies, eliminate unnecessary content, and understanding who their audience is. Required qualifications and competencies include strong written, verbal and interpersonal communication skills, planning and project management skills, the ability to effectively partner and collaborate with others, and strong technical skills in Microsoft Office. Other desired knowledge and experience include certifications and/or specific training in Criterion-Referenced Instruction, Building Better Job Aids, adult learning methodologies, and other related topics.

• Working knowledge of ServiceNow

• An understanding of ITIL processes

• Experience in documenting and diagramming processes

• Experience in documenting how-to technical guides (KBAs)

• Interpersonal skills

• Builds effective relationships

• Uses diplomacy and tact

• Design and Technical Writing; Ability to write concise procedural and reference guides

• Project & Time Management; Ability to communicate effectively with peers, subject matter experts and business leaders

• Meets deadlines

• Organizing; Uses resources effectively and efficiently

• Arranges information/files in a useful manner

• Communication; Ability to communicate effectively with peers, subject matter experts and business leaders

• Peer Relationships; Is seen as a team player and is cooperative

• Can represent their own interests and also listen to others to find common ground

• Encourages and demonstrates collaboration

• Influences SME’s to produce high-quality documents that are enough information to train

• Can write and organize content into a concise, understandable and logical format

• Ability to proof work for spelling, grammar or other possible content errors or omissions

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce’s sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Compensation Type:HoursMinimum Compensation:25.00Maximum Compensation:35.00