Kiwibank Looking for Customer Experience Representative – Everyday Banking – Remote at Auckland, Auckland, New Zealand Full Time

• A competitive salary of $58,650 annually + benefits!
• Work from home – monthly in person connection events
• Exceptional training and on-boarding
• Ongoing support and career development opportunities

This is us. Where making an impact matters.

Join the Kiwibank contact centre and build and exciting career in banking. You’ll get on the job training and learn about everyday transactions, lending, credit cards, investments and fraud.

This is a remote, phone-based customer service position where you will make a difference supporting everyday Kiwi. The intake starts on Monday 4th March 2024.

You’ll be supporting Kiwi with their everyday finance needs so that they can reach their financial goals by:

• Having valuable conversations talking with 70-80 customers daily
• Doing account balance checks
• Setting up accounts for new customers
• Credit card applications or fraud inquiries
• Identifying other banking products that might help customers have an even greater Kiwibank experience.

We have a range of mixed shifts available from 20-40 hours per week – you choose!

• Part-time: Monday to Friday 9.00 am to 1.00 pm
• Full-time: Sunday 8.00 am to 4.30 pm with Monday to Thursday 9.00 am to 5.30 pm
• Full-time: Tuesday to Friday 9.00 am to 5.30 pm and Saturday 8.00 am to 4.30 pm
• Full-time: Monday to Thursday 12:30pm to 9.00 pm, with Friday 11.30 am to 8.00 pm

This is us. Where your expertise matters.

At Kiwibank, we will help you build on your strengths and learn new skills. We are looking for people who have the right attitude, aptitude, and resilience to thrive in a purpose-led, fast paced customer centred environment.

• You have a home office set up and suitable quiet environment with unlimited broadband internet.
• You have at least 12 months customer service or sales experience.
• You like talking on the phone and have a professional and warm telephone manner.
• You are adaptable, calm, collected and passionate about providing advice and support.
• You can identify customer needs and are confident recommending tailored solutions to enhance their overall experience, so you offer value-added services.
• You have excellent conflict management skills; and
• Excellent computer skills, fast learner and can navigate multiple systems and;
• You’re driven to grow your career!

Applications close 19th January 2024. You will need to be available for the full-time training which is 8.30 am to 5.00 pm Monday to Friday for the first two weeks. Training for our remote roles, is done virtually. On week three you will begin your rostered shift.

Applicants must have NZ residency and will undergo credit and police vetting checks.

This is us. Where you and your whānau matter.

Along with being immersed in a supportive team environment, we offer excellent health and wellbeing benefits, including:

• Four wellbeing days for those days when you need to recharge – one per quarter
• Life and Medical insurance
• Paid annual volunteer day for any activity that contributes to the community or environment
• Specialised leadership and development programmes
• Access to wellbeing resources
• Internal progression opportunities
• Ongoing Training and upskilling
• Te Hoe Ākau – a te reo Māori and Tikanga online course

Kiwibank are proud to have the Rainbow Tick, be a certified B Corporation and an accredited Living Wage employer.

Check out the video and see what our people are saying about life as a Customer Experience Representative at Kiwibank.