We have an opportunity for a Sales and Service consultant to join our contact centre team based in Otautahi / Christchurch on a permanent basis.
Reporting to the Customer Team Manager, your primary responsibility will be to provide customers a Scenic Journey’s service with a travel experience that meets and exceed their expectations through service quality, care and commitment based at our contact centre office. This is a customer service, office based role tending to customer phone calls and email queries.
Health and Safety is an important part of how KiwiRail operates. You will be a safety leader and will be expected to “walk the safety talk”.
What You’ll Do
What You’ll Need
What You’ll Get
Why KiwiRail?
KiwiRail is shaping New Zealand for good, delivering significant economic, social and environmental benefits. Through moving more freight on to rail, we are reducing carbon emissions and road maintenance costs, easing congestion in cities and making roads safer. Our purpose ‘Stronger Connections, Better New Zealand’ speaks to what our people, our customers, our stakeholders and the Government need. Connected to our customers and the future needs of their businesses. Connected to the communities we serve and operate in. Connected to each other, for the good of the country.
If you’re ready to go places, we’re ready when you are. Apply now!
Position Description: Sales and Service Consultant
Our people are everything. That’s why KiwiRail is committed to an inclusive, flexible, and supportive workplace where everyone can feel valued, respected, and have equal opportunity to succeed. We encourage applications from people of all ages, genders, sexual orientation, personalities, ethnicities, abilities, and cultures.
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