KNR Consulting Corp Hiring for Intake Specialist Job at Fairlawn, OH Full Time

Position Summary

The Intake Specialist is responsible for the day-to-day operations of the Intake Department. This person reports directly to the Intake Manager and acts under his or her direction.

Specific Responsibilities:

• Answer phones in a high-volume call center
• Create and field client intakes
• Collect and record information from potential clients and open cases in case management software
• Receive and distribute mail
• Collect and record police reports

. Requirements:

Job Requirements:

• High volume phone, call center and/or law firm experience is preferred
• Exceptional communication skills
• Ability to work well under pressure and to exercise good judgment
• Strong attention to detail, organized and able to multitask and prioritize workload
• Strong working knowledge of MS Office
• Ability to 55 wpm
• Must work well in a team atmosphere
• Ability to lift a minimum of twenty pounds

KNOWLEDGE:

Highly proficient in MS Outlook, Word, and Excel.

Basic business practices.
Standard clerical and general office administration procedures.
High command of English grammar, usage, punctuation, and spelling.
Use of computers and related software applications.

High School Diploma preferred

SKILLS

Coordination skill to operate a personal computer keyboard to utilize software and other computer programs to create documents.

Coordination skill to operate office phone and headphones.

Coordination skill to operate printers and calculators.

ABILITIES*

Ability to create and type reports with correct grammar and a timely manner in order to meet objectives.

Ability to read and interpret.

Ability to communicate clearly and concisely, both orally and in writing.

Ability to maintain a professional demeanor and a positive attitude.

Ability to interface with all levels of the organization.

Ability to move within the office to different departments and attend meetings.

Ability to coordinate multiple and changing priorities.

Ability to add, subtract, multiply and divide in all units of measure using whole numbers, common fractions, and decimals.

Ability to compute rate, ratio, and percent.

Ability to analyze and problem-solve.

Ability to interpret a variety of instructions furnished in a written or oral format.

Ability to handle multiple priorities and meet deadlines in a fast-paced work setting while paying attention to detail.

Ability to provide a strong customer-service orientation with clients.

Ability to relate to a diverse workforce.

Ability to work with team members to meet departmental goals and objectives.

Ability to sit for long periods of time.

Ability to use fingers and both hands.

Ability to open filing cabinets, lift files, bend, and may occasionally stand on a stool.

Ability to occasionally lift and/or move up to 20 pounds.

Ability to see with close vision, distance vision, color vision, and to adjust focus.

Any other knowledge, skill, or abilities to successfully perform the essential functions.

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT

This job operates in a professional office environment. Includes exposure to computer screens and a low level of noise.