KPMG Looking for Manger, HR Operations at Vaughan, ON Full Time

Overview:
You’ve got big plans. We have opportunities to match, and we’re committed to empowering you to become a better you, no matter what you do.

When you join KPMG you’ll be one of over 200,000 professionals providing audit, tax, advisory and business enablement services across 154 countries.

With the support to do things differently, grow personally and professionally and bring your whole self to work, there’s no limit to the impact you can make. Let’s do this.

Overview of the opportunity:
The Manager, HR Operations will manage the HR Operations team to provide a streamlined delivery of standardized, transactional, operational, and consultative HR services using a National Delivery Centre model.

The HR Operations team leverages onshore and offshore resources, outsourcing and HR Automation (RPA and ServiceNow) (e.g. employee self-service) to deliver operational excellence in meeting SLAs including timeliness and accuracy, compliance and internal customer satisfaction.

What you will do:
Lead the HR Operations team to provide a streamlined delivery of standardized, transactional, operational, and consultative HR services using a National Delivery Centre model leveraging onshore, offshore resources, outsourcing and technology (e.g. employee self-service, RPA) to deliver operational excellence in meeting SLAs including timeliness and accuracy, compliance and internal customer satisfaction.

45% – People Management

Manage, coordinate and oversea the daily activities of the HR Operations team.

Responsible for hiring, onboarding, continuous training, coaching and performance management.

35% – Service Management

Participate in the identification, development, and implementation of process improvements by leveraging technology to help the team work more efficiently.

Ensure processes are streamlined, documented, mapped (including RACI), and maintained (including Knowledge Base Articles for Client Facing), to ensure they are up to date.

10% – Case Management

Function as the first escalation point for resolution of all complex cases within the HR Operations team. Prioritization and allocation of work for the team.

5% – Other projets/duties as assigned.

What you bring to this role:
A successful candidate will possess the following experience, skills and behaviours:

Bachelors or post-graduate degree in HR or related field

CHRP or CHRLP designation preferred

Perform well under pressure and demonstrate adaptability in managing unexpected situations

Demonstrate strong relationship building skills and the ability to work well both independently and in a team environment

Strong interpersonal, organizational, analytical, decision making, problem solving, verbal and written communication skills.

Proficiency with MS Office and case management technology

technology

Experience with flexible resourcing models (onshore employees, offshore employees, outsourcing, contingent labour, robotics)

Specialized knowledge of KPMG HR policies and programs

Contributes to process and operational improvements and manage related change management activities

Knowledge and experience related to the development, compilation, and presentation of data, reports, and documentation of workflow processes

Perform well under pressure and demonstrate adaptability in managing unexpected situations

Demonstrate strong relationship building skills and the ability to work well both independently and in a team environment

Strong interpersonal, organizational, analytical, decision making, problem solving, verbal and written communication skills.

Proficiency with MS Office and case management technology (e.g. 6ServiceNow)

Bilingualism in French and English is an asset

Our Values, The KPMG Way:
Integrity, we do what is right | Excellence, we never stop learning and improving | Courage, we think and act boldly | Together, we respect each other and draw strength from our differences | For Better, we do what matters

KPMG is committed to the health and safety of our people, clients and communities. With this commitment in mind, KPMG complies with all public health mandates (provincially and/or federally, as applicable) and has implemented various safety measures, including a COVID-19 Vaccination Policy. KPMG’s COVID 19 Vaccination Policy requires all employees to be fully vaccinated if they wish to or are required to attend a KPMG office and/or other congregate settings in the course of their duties (such as client sites or third-party venues).

As this role requires occasional or consistent attendance at a KPMG office and/or congregate setting, the successful candidate must be fully vaccinated (i.e. have received all doses that are recommended by Health Canada, including any boosters) and must provide KPMG with proof of vaccination. KPMG will provide reasonable accommodation if the successful candidate cannot be vaccinated due to grounds protected by human rights legislation in their province of employment.

KPMG in Canada is a proud equal opportunities employer and we are committed to creating a respectful, inclusive and barrier-free workplace that allows all of our people to reach their full potential. A diverse workforce is key to our success and we believe in bringing your whole self to work. We welcome all qualified candidates to apply and hope you will choose KPMG in Canada as your employer of choice.

For general recruitment-related inquiries, please contact the HR Delivery Centre at [email protected].

If you have a question about accessible employment at KPMG, or to begin a confidential conversation about your individual accessibility or accommodation needs through the recruitment process, we encourage you to contact us at [email protected] or phone: 416-777-8002 or toll free 1-888-466-4778.