Ks staffing group Hiring for Scheduler/Data Entry at Round Rock, TX Full Time

We are looking for a full time, dependable Service Scheduler to join our award-winning team.

The Service Scheduler is responsible for communicating effectively between customers and field technicians to schedule work orders and dispatch service crews in a timely manner.

Responsibilities

· Schedule and track incoming service calls and assign to appropriate crews

· Coordinate service schedule with service crew and arrival times with customers

· Communicate with customers after work is completed to ensure 100% customer satisfaction

· Manage and update customer database with complete and accurate information

· Oversee service crews’ s daily schedules and make updates as needed

· Respond positively to calls from customers to understand their needs and effectively schedule work orders

· Provide exceptional customer service to customers

· Communicate clearly and efficiently with customers and service crews.
Qualifications

· Excellent customer service skills

· Highly self-motivated to complete tasks in a timely manner

· Geographical knowledge of service areas or map reading skills

· Ability to manage and execute multiple tasks at the same time

· Strong verbal skills to communicate clearly and effectively in English

· Communicates effectively using professional phone etiquette

· Exhibit a positive attitude when working with customers and service crews.

· Previous dispatching and schedule coordinating experience is a plus

Submit resume for immediate consideration.

Job Type: Full-time

Pay: $15.00 – $17.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Round Rock, TX 78664: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• Do you have experience with QuickBooks?

Experience:

• Microsoft Excel: 2 years (Preferred)

Work Location: One location