KT Virtual Ops Hiring for Remote Call Center Agent at Remote Full Time

Company Background

KT Virtual Ops is an innovative remote BPO call center that provides businesses with a cost-effective and efficient solution to their customer service needs. Our team of 298 independent contractors work from the comfort of their own homes, receiving excellent support from our experienced management team.

Our company culture is one-of-a-kind due to our family-like virtual working environment. We are passionate about providing our contractors with the resources and guidance they need to succeed. We are also dedicated to fostering an atmosphere of trust, respect, and collaboration in order to ensure our contractors feel comfortable and supported while they work.

In addition to our excellent support system, we provide our contractors with competitive pay and flexible working hours so that they can make the most of their time at home. Our collaborative approach allows us to provide exceptional customer service, resulting in happy customers and successful business partnerships.

Join KT Virtual Ops today and start taking advantage of our unbeatable company culture and remote working environment!

Job Information

Are you looking for an exciting opportunity to join a growing company and become part of a dynamic team? KT Virtual Ops is the place for you! We are searching for dedicated, energetic contractors who possess strong communication and interpersonal skills.

We want hard-working individuals who understand the importance of teamwork, strive to grow and advance quickly, and are committed to providing top-notch customer service. If you’re eager to join a company that puts its teams first and looks for opportunities to develop relationships with individuals who want to be part of something bigger, then this is the perfect opportunity for you!

At KT Virtual Ops, we don’t just provide jobs, but long-term business relationships.

Join us today and become part of something special!

Job description:
As a Remote CSR at KT Virtual Ops, you will be responsible for providing excellent customer service and satisfaction to our client’s customers by phone. You will ensure that all customers’ inquiries are handled in an accurate, timely, and professional manner.

Your duties include answering incoming calls from customers and providing support or information as needed; responding to customer emails and live chat requests; resolving customer issues quickly and accurately in accordance with company policies; and participating in weekly team meetings to brainstorm solutions or discuss current projects.

You must possess excellent communication and interpersonal skills, as well as the ability to think critically, problem-solve, and remain patient when dealing with customers. Additionally, you should have strong attention to detail, be able to multitask and prioritize and have a good understanding of customer service processes. Working remotely requires excellent organizational skills and the ability to work independently with minimal supervision.

Job Requirements:

• Ability to pass a background check
• Ability to pass certification before the start of the position
• Minimum 1 year of customer service experience
• Excellent verbal and written communication skills
• Ability to work with minimal supervision in a remote capacity
• Proficiency with computers, phones, and other common customer service tools.
• Availability to attend weekly team meetings every Saturday
• Responsive in our communication channels (email, instant message, etc.)
• Strong problem-solving skills and the ability to remain calm under pressure.
• Ability to prioritize tasks and manage time efficiently.
• Experience with AVAYA5 is a plus.
• Knowledge of additional languages is a plus.
• Ability to work in a fast-paced environment.
• Able to maintain professionalism, privacy, and confidentiality.
• Demonstrate a positive attitude and be able to adjust quickly to changes.
• A team player who is willing to help out when needed.
• Must have a hardwired internet connection via ethernet and a computer/laptop (no Chromebooks, iPads, MacBooks) Must be running windows 10 or better.
• Must have reliable access to a quiet workspace.
• Ability to stay organized and maintain accurate records.
• Knowledge of customer service principles and practices.
• High school diploma or equivalent required;
• Commitment to providing great customer service with a positive attitude.

Click here to apply on our company website