Kuehne+Nagel Hiring for Network Support Analyst Job at Dublin , Ireland Full Time

Your Role

As a Network support Analyst, you will be responsible for problem diagnosis, root cause analysis, trouble shooting, technical set up and training for new staff.

Your Responsibilities

• Provide end-user support for PCs and Laptops; Hardware/Software Installation, testing and Support
• Test and Documentation of IT processes and issues; server backups
• Troubleshooting all hardware and system software issues. First line technical support providing an initial assessment of all incidents – both hardware and software.
• Immediate resolution of any incident when possible and escalation of incident when necessary
• Keeping affected customers informed about progress. Resolution confirmation and closure of incident.
• Ensuring the security and integrity of all systems and data though the implementation of appropriate backup, security, and disaster recovery procedures.
• Liaise with service providers to ensure timely resolution of issues and quality of service.

Your Skills and Experiences

• A good level of knowledge and demonstrable experience of the following: Windows Server Administration, Active Directory, WAN/LAN configuration and administration, PC, Thin Client & Server hardware configuration and troubleshooting; Microsoft Exchange; TCP/IP troubleshooting
• Preferred skills – Symantec Backup Exec; AS400/I series knowledge; Wireless / RF technologies
• Ability to work effectively and co-operatively with other members of staff.
• Establish and maintain good working and interpersonal relationships with internal customers and suppliers
• Ability to prioritize and multi-task on a variety of activities
• Ability to deal with end-user issues in a patient and consistent manner
• Ability to determine the root cause of problems and to effect solutions
• Flexibility to travel to other group company locations for short periods if required

Good Reasons to Join

Kuehne+Nagel Ireland is listed as a ‘Great Place To Work” and that is just what we are. As a market leader if you are looking for an exciting and challenging career in the Logistics Industry we are the company for you.