Labcorp is recruiting an IT Help Desk(Call Center Agent) for a dynamic team in Raritan, NJ or Durham, NC. This position can also be potentially Remote based.
Job Duties/Responsibilities
Responsible for both inbound and outbound helpdesk phone calls from customers
Install, test, configure, troubleshoot and repair hardware/software for desktop support
Evaluate the nature of customer issues to determine the proper resolution
Escalate calls to Field Technicians or Level 2 support as needed
Document all calls in the ticketing system in an accurate and timely manner
Provide support to both LabCorp’s eProducts and Enterprise software applications
Setup, process and schedule eProduct requests received by LabCorp sales team
Create and maintain customer’s online access including password resets, username maintenance, software training and software installation
Respond to all customer inquiries within in a timely manner
Ensure follow-up and completion of all outstanding client issues
Perform preventative maintenance and application updates as necessary
Monitor and ensure delivery of laboratory results to the client base
Work closely with teammates and direct supervisor to ensure completion of all job duties
Perform administrative/clerical duties and technical tasks as needed
Requirements Section:
Associates degree within Information Technology or Computer Science is preferred
Previous experience in a Call Center environment is required
Prior experience troubleshooting hardware, software and networking issues
Previous experience in a customer service position
Experience in the healthcare industry is a plus
IT Certifications are plus; A+ or Net+
Strong communication skills; both written and verbal
Ability to work independently or in a team environment
Experience with ticketing software is a plus
Flexibility to work overtime as needed
Laboratory Corporation of America Holdings (NYSE:LH), an S&P 500 company is a leading life sciences company, providing comprehensive clinical laboratory and end-to-end drug development services. With a mission to improve health and improve lives, LabCorp delivers world-class diagnostics solutions, brings innovative medicines to patients faster and uses technology to provide better care. With net revenue in excess of $10 billion in 2017, LabCorp’s 50,000 employees serve clients in 60 countries.
Labcorp is proud to be an Equal Opportunity Employer:
As an EOE/AA employer, the organization will not discriminate in its employment practices due to an applicant’s race, age, color, religion, sex, national origin, sexual orientation, gender identity, disability or veteran status.
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