Laboratory Corporation of America Holdings (NYSE:LH), an S&P 500 company is a leading life sciences company, providing comprehensive clinical laboratory and end-to-end drug development services. With a mission to improve health and improve lives, LabCorp delivers world-class diagnostics solutions, brings innovative medicines to patients faster and uses technology to provide better care.
Job Duties/Responsibilities
Responsible for both inbound and outbound helpdesk phone calls from customers
Provide support to both LabCorp’s eProducts and Enterprise software applications
Install, test, configure, troubleshoot and repair hardware/software for desktop support
Setup, process and schedule eProduct requests received by LabCorp sales team
Create and maintain customer’s online access including password resets, username maintenance, software training and software installation
Manage Help Desk tickets and emails in a timely manner
Evaluate the nature of customer issues to determine the proper resolution
Escalate issues to Field Technicians or Level 2 support as needed
Document all calls in the ticketing system in an accurate and timely manner
Respond to all customer inquiries within in a timely manner
Follow-up with customers to ensure issues are resolved
Perform preventative maintenance and application updates as necessary
Monitor and ensure delivery of laboratory results to the client base
Work closely with teammates and direct supervisor to ensure completion of all job duties
Perform administrative/clerical duties and technical tasks as needed
Requirements:
Associates degree within Information Technology or Computer Science is preferred
IT Certifications are plus; A+ or Net+
Must have previous experience working in a help desk environment
Must have experience troubleshooting hardware, software and networking issues
Experience with ticketing software and remote tool a plus
Experience in the healthcare industry is a plus
Detail oriented in order to keep detailed notes on tickets
Highly organized to keep Help desk tickets and emails in order
Strong communication skills; both written and verbal
Ability to work independently or in a team environment
Flexibility to work overtime as needed
Labcorp is proud to be an Equal Opportunity Employer:
As an EOE/AA employer, the organization will not discriminate in its employment practices due to an applicant’s race, age, color, religion, sex, national origin, sexual orientation, gender identity, disability or veteran status.
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