LAMONT HANLEY & ASSOCIATES Hiring for Overpayment Collector Job at Manchester, NH Full Time

Lamont, Hanley & Associates, Inc. is currently hiring collectors for our teams! Collector position will be responsible for managing 400+ accounts related to accounts payable and/or receivable.

Along with a great starting base pay, you will also earn an excellent bonus!

Why Work for LHA?

• Recognized in 2020 by insideARM for being one of the top 10 “Best Places to Work in Collections’
• Weekly & Monthly Prizes and Giveaways (Extra Bonus $, Gift Cards, Gas Cards, and more)
• $150 sign-on incentive bonus for proof of Covid-19 Vaccination and booster
• Competitive wage and recognition programs
• Holidays and Paid Time Off (3 weeks to start)
• A Simple IRA with a company match
• Remote work offered after training period
• Growth potential within the company
• Flexible Schedules (e.g., 4/10-Hour days) and No Weekends
• 3 Health and Dental Insurance options along with Vision care
• Excellent Employee Referral program – make extra money referring great people

Essential Functions:

• Maintains a professional and customer-friendly manner with each account
• Maintains knowledge and compliance with all applicable federal and state laws (e.g., FDCPA, UDAAP)
• Handles outbound and inbound calls professionally and knowledgeably, following the appropriate scripts, when necessary, occasionally fields inbound calls with the same professionalism
• Negotiates payment plans and settlements with our clients’ customers based upon client-specific parameters
• Identifies disputes promptly and ensures proper resolution
• Participates in various problem-solving and decision-making activities, as required
• Demonstrates respect and regard for all clients, visitors, and fellow employees to ensure a professional, responsible, and courteous working environment
• Promotes effective working relationships with their team and other LHA departments to help achieve department/company goals and objectives
• Maintains work areas and equipment in conditions as required by department standards; operates assigned equipment and performs all activities in a safe manner

Qualifications:

• Desire a great company culture and team orientated
• Provide best-in-class customer service
• Moderate typing skills required and basic math knowledge
• Ability to maintain a predictable and consistent full-time work schedule
• Available to work Monday – Friday (flex schedules available after training)
• Hours are 10 am – 7 pm
• Bilingual/multilingual language skills desirable
• Two (2) or more years of general clerical experience a plus
• Collections, accounts payable and/or receivable experience preferred
• Compensation is commensurate with experience
• Successful completion of a thorough criminal background check

Education requirements:

• High school diploma or equivalent required (college degree preferred)

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Vision insurance
• Work from home

Physical setting:

• Office

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

Experience:

• Customer service: 1 year (Required)

Work Location: Hybrid remote in Manchester, NH 03101