Laoch Services Llc Hiring for Data Entry Clerk Job at Little Rock, AR Full Time

Data Entry Clerk shall receive telephone calls, greet visitors, ascertain the nature of the call or visit, direct clients to the appropriate program manager in the A&FRC, schedule clients for A&FRC classes and appointments and provide complete and clear information that addresses most routine or procedural issues. Shall input data and resources in the Air Force Family Integrated Result Statistical Tracking (AFFIRST) database system and the Department of Defense Transition Assistant Program (DOD TAP) systems to include but not limited to scheduling clients for Initial Counseling, Pre-Separation, Transition Assistance Program Goals, Plans and Success (TAP GPS), Executive Transition Assistance Program (ETAP), Veterans Administration Benefits Briefings I and II, the Education Track, the Technical and Skills Track, the Entrepreneur (Boots to Business) Track, and the Capstone Event. Shall enter personnel forms to include the E-Form 2648, Service Member Pre-Separation/Transitioning Counseling and Career Readiness Standards for Service Members Separating, Retiring, Released from Active Duty. Shall be responsible for reference library check-out procedures and shall ensure items are tracked and returned by clients. Shall account for library integrity and ensure safeguards are in place to prevent the loss of materials. Shall maintain the appearance of the Front Desk/Discovery Resource Center. Will align chairs, keyboards, materials, publications, and resources on a daily basis. Shall report inoperable equipment to A&FRC management. In the event of an elevated HPCON directing disinfecting equipment, employee will be responsible for disinfecting of the Front Desk/Discovery Resource Center. Shall input and maintain accuracy of data and resources in the AFFIRST system. Shall input and keep current information on service organizations and make appropriate referrals to both on- and off-base agencies. Shall determine the needs of clients who call or walk in with a variety of family issues and connect them with appropriate staff, watching for opportunities to raise awareness of A&FRC programs and services.

Shall have a proficient working knowledge and capability to operate data entry device(s) to input lists, records, or other data points into an electronic format. Shall have a strong working knowledge of Web Based applications, MS Office Word, MS Office Excel, and other MS Office Suite Products. Contractor shall have as a minimum of a high school diploma and 2-5 years of experience in the field or in a related area. Shall be familiar with standard concepts, practices, and procedures within a customer support and business environment. Shall be able to rely on experience and judgment to plan and accomplish goals.