Lap of Love Veterinary Hospice Hiring for Remote Call Center Representative at Phoenix, AZ Full Time

Lap of Love- Veterinary Care Coordinator

Please read the full job description before applying

At Lap of Love, we believe in connecting with people and helping pets find comfort and peace in the end of life journey. We also believe that assisting a family through the passing of their pet is one of the most rewarding aspects of this profession. Lap of Love is seeking empathetic, self-motivated individuals with excellent communication skills and the desire to assist pet families.
We are dedicated to compassionate end of life care with a sole focus on veterinary in-home hospice and in-home euthanasia.

Responsibilities:

• Answers client calls in a timely and supportive manner
• Addresses client concerns with compassion and coordinates care
• Gathers and accurately documents the client’s personal and pet-related medical information
• Possesses the ability to schedule appointments in a logical and effective manner
• Manages and supports client relations for multiple Lap of Love veterinarians throughout the country
• Communicates routinely with veterinarians & staff, keeping them informed of client requests, appointment information, and any other pertinent information
• Goes above and beyond to assist our clients, their pets and our doctors
• Other duties as may be assigned and may arise from time to time

Required Skills/Experience:

• Strong intrinsic motivation to do profound work
• Strong and professional interpersonal skills
• Excellent communication skills
• Exercises critical thinking skills
• Strong proficiency in computer literacy, navigation, and troubleshooting
• Must be comfortable utilizing the internet and programs, such as, Gmail, Google Calendar and web-based communication platforms. Must have the ability to quickly learn custom software
• Displays compassion, control and confidence in all aspects of the position
• Ability to multi-task using multiple computer tabs/platforms while engaging in conversation
• High attention to detail and accuracy

Schedule:

• Support Center hours are 7am to 11pm, 7 days a week, 365 days a year
• May include nights/weekends
• Must have the ability to work holidays

Preferred Experience:

• Previous experience practicing front-line animal care
• Certification in veterinary care; CVT, LVT, RVT
• Customer Service: 2 years

Lap of Love Veterinary Hospice is an equal opportunity employer.

If you are interested please apply using the link below, Indeed applications will not be reviewed.

Job Types: Full-time, Part-time

Pay: $15.00 – $17.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Holidays
• Weekend availability

Supplemental Pay:

• Bonus pay

Education:

• High school or equivalent (Preferred)

Work Location: Remote