Larson Looking for Customer Care Representative (Homeowner Line) at Brookings, SD Full Time

The LARSON Customer Care team is comprised of front-line professionals who take pride in ensuring an excellent customer experience. They are the personal connection between our company and our customers. As a Customer Care Homeowner Line Representative, you will help homeowners troubleshoot and provide installation support, answer consumers’ product questions, and resolve issues for our customers. You will provide this support primarily by phone while using online tools, in a fast-paced and supportive environment. This role will require working on-site for training during the first year of employment but can offer long-term opportuities to work remotely or a hybrid schedule.

• Communicate directly with LARSON customers by phone, email, or chat.
• Respond promptly to customer inquiries.
• Handle and resolve customer complaints in a friendly manner.
• Provide pricing and delivery information.
• Enter orders and process warranty claims with required accuracy.
• Communicate and coordinate with internal and external contacts.
• Ensure high levels of customer satisfaction.
• Maintain or exceed all departmental customer satisfaction and performance goals.
• Complete other projects as assigned.

Qualifications

• High school diploma or general equivalency diploma (GED). Some college desirable.
• Related experience and/or training, or equivalent combination of education and experience.
• Computer skills including data entry, instant message, email, and word processing.
• Excellent communication and interpersonal skills, including verbal, writing and grammar skills.
• Superb listening skills.
• Analytical thinking and an ability to communicate detailed instructions effectively.
• Attention to detail and accuracy.
• Ability to work in a fast-paced environment.
• Customer focused attitude.
• Some Saturdays (about one a month) and holidays.

BENEFITS

• All the Insurance coverage you’d expect like medical, dental, vision, life insurance, flexible spending accounts, wellness programs, 401K, and a bonus program
• Scholarship program for children of employees
• Annual merit and incentive programs
• Charitable gift matching
• Culture committed to work-life balance with flexible work options
• Associate Purchase Program on All Fortune Brands Products

Fortune Brands Outdoors & Security (Fiberon/Master Lock/Therma-Tru Doors/Larson/Solar Innovations) is an equal opportunity employer. Applicants are considered for positions without regard to race, color, creed, national origin, ancestry, religion, sex, sexual orientation, gender identity or expression, age, mental or physical disability, marital/family/caregiver status, genetic information, military or veteran status, citizenship or any other characteristic protected by federal, state or local low. Fortune Brands Doors & Security also prohibits harassment of applicants or employees based on any of these protected categories.

Candidates for positions with Fortune Brands Outdoors & Security must be able to present proof of identity and work eligibility post hire. Immigration visa sponsorship is not available for this position and accordingly this position is not appropriate for foreign students who will require sponsorship in the future, including assistance with an Optional Practical Training (OPT) F-1 extension.

To all recruitment agencies: Fortune Brands Outdoors & Security does not accept unsolicited agency resumes/CVs. Please do not forward resume

All your information will be kept confidential according to EEO guidelines.