LaserAway Hiring for Help Desk Support at Illinois Full Time

Why LaserAway?

LaserAway is a medical company set in beautiful retail settings that offer the latest innovations in aesthetic dermatological treatments. We are the fastest growing company in the industry with 100+ locations in 19 states. We are a team of professionals driven by patient satisfaction. On the backend, we are a true omnichannel business with over a million patients with whom we interact daily in the physical and digital world.

We are currently seeking an Entry Level Help Desk Support Technician with PCs, Macs, and Chromebooks experience to handle remote support for a growing IT department. The ideal candidate will provide desktop support to employees via phone, email, and or chat. The candidate must be able to diagnose and solve hardware and software issues.

Schedule: 8am to 5pm EST; weekends and on-call rotation

A day in the life of the Help Desk Support professional looks like this:

• Providing support to end users on a variety of technical issues.
• Ability to troubleshoot software and hardware issues
• Responsible for responding to helpdesk tickets in a timely manner
• Updating help desk requests, incidents, and problems with accurate and detailed information.
• Install and configure software and setup systems and accounts for users.
• Ability to work independently and collaboratively with the IT team on issues.
• Configuring and troubleshooting phone issues
• Adding and removing users from various systems
• Providing support for desktops, laptops, iPhone, iPad, Android devices, printers, and Wi-Fi
• Performing break-fix repair, virus removal, and images desktops.
• Upgrading systems and software
• Documenting procedures
• On-call support as needed
• Other duties as needed

Qualifications

• Strong technical help desk support with PC experience providing phone and remote support.
• Windows 10 & 11
• MacOS, IOS, iPadOS
• Google Workspace experience
• RMM, MDM, EDR experience
• Ability to learn new technologies quickly.
• Basic networking knowledge (DNS, DHCP, TCP/IP)
• Ability to multitask and handle issues in a fast past environment
• UCaaS and CCaaS experience is a plus

Educational Requirements

• 2-year technical school degree or higher
• 0-2 years of experience working in Help Desk
• Must have excellent communication and customer service skills.
• Being able to work in a team environment, share knowledge and creative solutions
• Not required but preferred: A+, Network +, or MCP certification

Physical Requirements:

• Work is performed in a remote office environment and requires the ability to operate standard office equipment including keyboards and phones
• Work is sedentary, typically requiring 8 hours of sitting at a desk. Repetitive motion using keyboard and phone to make outbound calls. The worker is required to have close visual acuity to perform computer activity.
• The ability to hear, understand, and distinguish speech both in-person and over the telephone/virtual platforms
• Expressing or exchanging ideas by means of the spoken word to impart oral information to patients and to convey detailed spoken instructions to other coworkers accurately.

Compensation:

FLSA Status: Non-Exempt

Pay is $25/hr

LaserAway offers a generous pay structure with benefits including (but not limited to):

• Healthcare benefits

• 401k

• Vacation

• Generous employee discounts and free services