LD Recruit Looking for Wellbeing Advisor at Auckland, Auckland, New Zealand Full Time

Our client is based in the lovely South East suburbs close to the sea. Enjoy a walk along the beach at lunch to clear the head, or a coffee at one of the many cafes walking distance to the front door. This is mental health and wellbeing counselling support business reaching businesses NZ Wide. Really make a difference in everyday lives.

Due to growth and maternity leave we are looking for someone to work 2 days per week Thursday and Friday until January 2024. With current demands if you have availability to work additional hours Monday to Wednesday over the next 6 weeks that would be a bonus!

The team is a close knit, dedicated and empathetic, who truly love what they do. Knowing they make a difference every day with every phone call.

The Job

• Triage all incoming calls being part of the first responder call team
• Working with customers on the phones that are in need, keeping them calm & obtaining the right level of detail to ensure the appropriate support is available and connected to them
• Organise clinicians to all clients and arrange support processes
• Associated paperwork completion and support documentation
• Immediately response to all critical incidents

The Key Benefits

• Counseling service support
• Day off for your birthday
• Great office environment with a close and small team that really care about what they do
• Free parking nearly at the front door

What We Are Looking For

• Ability to stay calm and collected in times of high emotion calls
• Genuine passion for wellbeing services
• Ability to build rapport and offer empathy
• Professional telephone manner
• Organised with the ability to be proactive and solutions based
• Experience in the medical or mental health area – perhaps you have been a nurse, worked in the 111 call centres, done a psychology degree or been an administrator in the medical field. We are really open to background.

If this sounds like an opportunity that interests you, please submit your expression of interest to [email protected]