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Leafly Hiring for Client Performance Associate at Remote Full Time
Client Performance Associate
ABOUT THE ROLE
We are seeking a Client Performance Associate to join our team and work closely with clients to ensure their satisfaction and success. The ideal candidate will be responsible for handling various tasks, including account assistance, subscription management, order cancellation alerts, and more. The Client Performance Associate will play a critical role in maintaining client relationships and improving their overall experience with our company.
WHAT YOU WOULD BE DOING
- Provide account assistance to clients, including addressing concerns, resolving issues, and answering questions related to their accounts
- Manage subscription cancellations and downgrades for clients who wish to modify their service level
- Set up new business accounts, including entering client information, setting up billing, and ensuring all necessary documentation was complete
- Adjust assets upon request and troubleshoot any issues that arise
- Monitor delinquent balance alerts and work with clients to resolve outstanding payments
- Address order cancellation alerts promptly and work with clients to resolve any issues that may have led to the cancellation request
- Respond to Ready for Pickup (RFP) alerts within 15 minutes and provide the necessary information to clients to help them make informed decisions
- Onboard new clients, including providing information about our products and services, answering questions, and guiding them through the setup processUpdate and maintain Salesforce account fields with new/updated information from clients
WHAT YOU BRING
- 2+ years of experience in customer service, client support, or a related field.
- Excellent communication and interpersonal skills.
- Ability to multitask and prioritize tasks effectively.
- Strong problem-solving skills and ability to work well under pressure.
- Experience with Salesforce or other CRM software preferred.
- Ability to work independently and as part of a team.
WHAT CAN HELP YOU STAND OUT
- Strong customer service background: Candidates should emphasize their experience in customer service, client support, or related fields, showcasing their ability to provide exceptional service and maintain client satisfaction.
- Effective communication and interpersonal skills: Highlighting excellent communication and interpersonal skills, as well as the ability to build and maintain positive relationships with clients, will make a candidate more appealing.
- Multitasking and prioritization: Candidates should demonstrate their ability to effectively multitask and prioritize tasks in a fast-paced environment, ensuring that client needs are met promptly and efficiently.
- Problem-solving skills: Showcasing strong problem-solving skills and the ability to work well under pressure can help a candidate stand out, particularly when it comes to addressing client concerns and resolving issues.
- CRM experience: Familiarity with Salesforce or other CRM software is preferred, so candidates should mention any relevant experience with these tools.
- Team player attitude: Candidates who can demonstrate their ability to work both independently and as part of a team will be attractive to potential employers.
WHAT LEAFLY CAN OFFER
- Competitive salary and bonus
- Equity plan
- Unlimited vacation
- Full coverage on health & dental plans
- 401k (U.S.)
- Pet insurance
- Flexible work schedule
- Fully remote work environment
ABOUT LEAFLY
Leafly is on a mission to empower consumers, retailers, and brands in the cannabis space. Built as a strain database more than a decade ago, Leafly has since grown into the leading legal cannabis marketplace in the U.S. helping over 100 million annual visitors discover the right cannabis for them and buy it from local dispensaries, for pickup or delivery.
What’s more, Leafly is the world’s largest trusted resource for cannabis education, information, news, and trends. From our extensive strain database and Cannabis 101 to our flagship Jobs Report and Social Impact hub, Leafly plays a vital role in destigmatizing cannabis and helping consumers understand the power the plant can play in their own lives. We also partner with other mission-driven organizations to build a more just and equitable industry for all.
But here’s what you really want to know: a career at Leafly is exciting, rewarding, and ripe with opportunities for growth. We value creative thinkers, and offer competitive salary and benefits, excellent perks, incredible work culture, and the promise that you’ll never be bored. As a company, we’ve done some pretty amazing things—but none of it is possible without the amazing people who make up our team. If you join us, you can be sure that you’ll be joining a strong, innovative, and passionate group of individuals on a mission to change the world for the better.
The job description is representative of typical duties and responsibilities for the position and is not all-inclusive. Other duties and responsibilities may be assigned in accordance with business needs. Prior cannabis convictions are not an automatic disqualifier. We are an equal opportunity employer. Qualified applicants will be considered regardless of race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability or genetics. A background check will be conducted after a conditional offer of employment is extended.
National Pay Range
$20.00 – $30.00 per hour
Salary may be adjusted based on geographic location.
