Position Summary:

Do you have excellent leadership and Customer Service skills? Lees Marketplace at 4th West is hiring a Customer Service (CS)/Team Support Specialist (TSS). As the Frontend CS/TSS, you will assist with scheduling, training, and developing the frontend team, which includes Cashiers and Customer Service Desk Clerks. You will also help with answering phone calls, overseeing the function of the frontend, and selling a variety of specialty items at our Service Desk.

Alongside being a leader for the frontend team, you will be a support to the store as a whole by overseeing the Interviewing, onboarding, training and benefits for both new hires and existing team members. This is a great opportunity for someone who proficient in customer service and excited to be a part of the hiring process for new team members! If you are outgoing, reliable, loyal and thrive in leadership roles, apply to be our CS/TSS position today!

Primary Position Duties:

• Manages, oversees and trains on all aspects of onboarding including: job posting, recruitment, application review, interviewing, onboarding administration, new hire orientation, general store certifications and policies, store culture, service and behavioral training and initial coordinator between new hire and department manager.
• Member of Lee’s MarketPlace Safety Committee working to Identify opportunities to minimize workplace injuries, accidents, and health problems.
• Works as a Customer Service Clerk when TSS responsibilities are not required.
• Assists team members with questions about benefits (health, dental, vision, and life insurance, health savings accounts (HSA), Flex Spending Accounts,), Wellness programs, 401k, employee assistance program (EAP) and team rewards.
• Works with Corporate Office Human Resources (HR) to oversee, manage and communicate all store team member status changes including: Family Medical Leave (FMLA), Voluntary Leave, tracking hours (Full Time, Part Time, Casual), separations and transfers.
• Works with department managers and team members to ensure completion of all training and certification requirements within the outlined time frames.
• Will facilitate employee training on applicable safety standards and conduct safety inspections and audits.
• Works to instill the service culture, core values and standards within all team members.
• Works on special projects and performs other duties as assigned or requested.
• Develop maximum customer relations through a friendly and courteous behavior.
• Promote a high level of morale within department and store, utilizing friendly but professional methods of honest and open communication.
• Provides a safe, clean and positive environment; and consistently builds and supports a culture that is based on relationships and continuous improvement.
• Has knowledge of and complies with all company policies, procedures, programs and directives. Refers to Team Member Handbook continually to ensure policies and procedures are followed. Promotes a harassment-free environment, and immediately reports any potential harmful situation to management.
• Continually strives to build knowledge and skills, both personally and within the department and store through training and education of self and other team members.
• Attends departmental, store and company meetings as required; contributes to profits and revenues and meets productivity standards.
• Excellent guest relations by address all guest questions and complaints. Using discretion in returns.
• Answering the phone in a professional manner.
• Acting as a backup cashier as needed.
• Sell Hunting and fishing licenses.
• Daily countdown balancing of safe and manage all loans to cashiers.
• Verifying the tills after cashiers have counted
• This job description is a summary of activities, duties, or responsibilities that are required. Other duties or responsibilities may be assigned by those who are in direct authority or by the Store Director.

Position Requirements:

• High School Diploma or equivalent preferred
• Two plus years customer service experience preferred, but not required
• Minimum 21 years of age required for state license and certification training
• Required to handle multiple projects and tasks with a high attention to detail and confidentiality
• Will be required to attain all state and regulatory certifications to properly train store team
• Outstanding interpersonal and courtesy behaviors and skills
• Excellent verbal and written communication with ability to communicate clearly and effectively in all situations
• Ability and willingness to work flexible hours including evenings, weekends, and holidays to meet the needs of the business
• Confidence and ability to work and learn multiple computer programs including scheduling, HRIS system, Microsoft office, etc.

This list of duties, responsibilities and position requirements is not intended to be all-inclusive and may be expanded to include other duties or responsibilities that management may deem necessary.

PHYSICAL REQUIREMENTS:

Primary work is performed in retail store environment with prolonged standing and walking.

Primary work is performed in retail store environment with prolonged standing and walking.

Education or Skills:

High School Diploma, GED or Equivilent. No experience required.-Excellent medical, dental, vision, 401K and life insurance available to full time team members

• 10% discount, restrictions apply
• Ace Hardware Discount at Lees Ace Hardware locations
• Paid Time Off to those who qualify
• Paid time and a quarter on Sundays

Benefits:

• Excellent medical, dental, vision, 401K and life insurance available to full time team members
• 10% discount, restrictions apply
• Ace Hardware Discount at Lees Ace Hardware locations
• Paid Time Off to those who qualify
• Paid time and a quarter on Sundays