Legislative Assembly Looking for INFORMATION OFFICER at Toronto, ON Full Time

Are you looking for a great career and rewarding future where you can make a difference in the lives of Ontarians? Do you have exceptional oral and written communications skills? Do you have a knack for delivering clear and compelling content?

Yes? Then consider joining the Communications Department of the Office of the Information and Privacy Commissioner of Ontario in this challenging role as an Information Officer.

What can I expect to do in this role?

Primary Purpose of Position:
Respond to public inquiries related to access, privacy and health privacy issues by conducting research related to Ontario’s access and privacy legislation (including FIPPA, MFIPPA, PHIPA and Part X of the CYFSA), interpret and explain applicable legislation, policies and procedures.

Act as first point of contact for the IPC appeals and complaints process, providing service in a timely fashion and adhering to organizational standards.

Other responsibilities:
Deliver information, communications, and education initiatives to a wide variety of audiences, including the general public, public institutions, child and family service providers, and the health care sector.

Develop and implement communication strategies and plans for internal and external target audiences, provide strategic communications advice and develop communication and promotional materials related to program initiatives, policies, and objectives.

How do I qualify?

Primary Qualifications

You have demonstrated information-seeking and solution-focused strengths to interpret acts, regulations, policies, and procedures relevant to the IPC and respond to public inquiries related to access, privacy, and health privacy issues using plain language principles.

Demonstrate exceptional customer service to the general public and IPC stakeholders via various communication channels.

When required, develop short and long-term communication plans and products for clients by assessing communication requirements to support policy and program initiatives; identify opportunities for communication; plan and prepare social media and other outreach products.

Coordinate development and delivery of communication services for specific policy and program initiatives by: researching, writing, reviewing and editing communication materials; implementing public education programs; planning and organizing special events; handling public inquiries; identifying potential controversial issues and advising on strategies for managing them.

Communication skills:
Superior communication, listening, and interpersonal skills

The ability to deal with members of the public using tact, judgement, self-control, confidentiality and discretion.

Superior customer service skills

Superior written communication skills and demonstrated ability to interpret technical and legislative information, prepare responses to public enquiries in plain language, blogs, web and social media content, and other communications materials under extremely tight deadlines

Technical knowledge and skills:
The ability to multi-task in a high-volume, fast-paced, demanding contact centre environment and meet quality and performance standards

The ability to ensure adherence to policies, procedures and regulatory obligations.

The ability to work in a team environment with minimal supervision

Excellent conflict-resolution, time management, analytical and problem solving skills

Strong computer skills in MS Office applications

A minimum of 3 years’ experience working within a contact centre environment and engaging with customers using multiple channels of communication (e.g. phone, email)

Knowledge of communication theory and techniques including print, broadcast and electronic communications in order to provide consulting services to clients

Strategic communications planning skills to offer advice and services to a wide range of IPC staff and client groups

Commitment to diversity, inclusion, accessibility, and anti-racism:

We are committed to build a workforce that reflects the communities we serve and to promote a diverse, anti-racist, inclusive, accessible, merit-based, respectful and equitable workplace.

We invite all interested individuals to apply and encourage applications from people with disabilities, Indigenous, Black, and racialized individuals, as well as people from a diversity of ethnic and cultural origins, sexual orientations, gender identities and expressions.

Notes:
Qualified List Information:
A list of qualified candidates will be established for the Analyst position in the Information and Privacy Commissioner of Ontario and will be in effect for twelve (12) months from the date the list is created. Qualified candidates on the list may be considered when filling future permanent and/or temporary vacancies in this position.

OPS & IPC Reciprocal Staffing Agreement:
The IPC has a Reciprocal Staffing Agreement with the Ontario Public Service (OPS) that enables employees to accept positions in either organization while retaining their access to benefits, pension contributions, and years of service.

Hybrid Work:
Like many organizations, the IPC is considering the future of its workplace arrangements. It is developing possibilities for hybrid work and various work arrangements may be possible.

Vaccination Policy:
Effective December 13, 2021, the IPC’s Vaccination Policy requires all IPC employees who enter the office to provide proof they are fully vaccinated, meaning they are fully vaccinated as defined by the Ministry of Health (refer to: COVID-19 Fully Vaccinated Status in Ontario), including 14 calendar days have passed since receiving their final dose of the COVID-19 vaccine.

Employees who do not provide proof of full vaccination will be deemed ‘not vaccinated’ under the IPC Vaccination Policy and will be required to undergo regular rapid antigen testing to enter the office, including employees with a valid medical exemption.

Additional Information:Address:
1 Temporary, duration up to 6 months, 2 Bloor St E, Toronto, Toronto Region

Compensation Group: Excluded

Understanding the job ad – definitions

Schedule: n/a

Category: Communications; Marketing and Creative Services

Posted on: Monday, June 6, 2022

Note:
This posting is for an organization that is not a part of the Ontario Public Service. The information and tips on the Ontario Public Service Careers website may not apply to this posting. Please use the contact information below to contact the organization directly if you have questions.