Description
Leidos is seeking IT Service Desk Technicians to be a member of the Tier 1 IT Service Desk team. The IT Service Desk Technician will effectively and accurately respond to or properly route inquiries regarding any combination of Leidos hardware in software for all Leidos employees and subcontractors worldwide. The Technician must provide the customer with accurate and complete responses, provide appropriate troubleshooting for both hardware and software, input correct information into the ticketing system, while meeting and exceeding their service expectations. May have to perform work for multiple help desk programs.
Pay: $18.00/hr
Schedule: Contact Center hours of operation are 24x7x365. Shifts are 8.5 hours with a 30 minute lunch break and are distributed based on business needs. Must be able to work second shift (shift starts between 10am – 4pm CST) with consecutive off days. Some shifts may include weekends and are assigned after the training period.
Training Information:
Location: This position is fully remote. Must have reliable internet.
Other Information: Laptop, mouse, two monitors, and keyboard provided by the company. Cell phone and internet service not provided by the company.
If this sounds like the kind of environment where you can thrive, keep reading!
Requirements:
Preferred Qualifications:
Come join our rapidly growing team and enjoy these benefits:
Pay Range $27,300.00 – $42,000.00 – $56,700.00
The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
#Remote
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