Leidos Hiring for Problem Management Analyst at Fort Meade, Maryland Full Time

Description

The Defense Group at Leidos has an opening for a Problem Management Analyst on the GSM-O II program supporting the Defense Information Systems Agency (DISA) with Defense Information System Network (DISN) services to its customers, the Department of Defense (DoD) and national security organizations.

• Services include the core telecommunications capabilities that enable the Warfighter to meet operational needs by providing world-wide telecommunications, supporting natural disaster relief, and conducting humanitarian assistance in peace time crises, regional conflicts, and at the same time executing on-going strategic deterrence activities.

• The work is currently focused under the ITIL precept as incident, problem, or event management and to a lesser degree capacity and computing performance

Primary Responsibilities:

• Execute in real time, in accordance with mission requirements: Trend analysis and reporting, ticket management / analysis, customer RFI management, and briefing to senior leaders

• Gather trend data from various tools and reporting sources, analyze the data to identify possible trends and critical failures, develop trends and metrics reports based on the findings, and coordinate meetings and supporting presentations based on this analysis to DISA managers and Senior Managers.

• Provide management insight into trends impacting DISA Network and Computing Services to identify opportunities to reduce outage time, identify reoccurring issues (problem management), reduce days to root cause determination, decrease implementation time for permanent fixes, decrease problems due to changes, improve management decision making, and allocate resources based on DISA priorities to effectively and efficiently address and remediate reoccurring or critical failures.

• Provide timely, informative management analytical and trending reports on DISA Network, Computing and Applications Services to provide decision support to Agency leadership and management to improve performance and service delivery.

Basic Qualifications:

• Active TS/SCI security clearance.

• Bachelor’s degree in a relevant technical discipline and 4+ years of overall related experience. 4+ years of additional related years of experience is accepted in lieu of a degree.

• Experience with various Microsoft technologies such as MS Office 2013 and SharePoint

• Experience designing and utilizing MS Excel Pivot Tables to manage large data sets to provide clarity of information

• Good oral and written communication skills

• ITIL V3 Foundations or ITL V4

Preferred Qualifications:

• DoD 8750 certification at IAT level II, Security+ CE.

• Ticket Management System experience (preferably GTMS or ITSM)

• Experience briefing Senior Leaders

GSMO

Pay Range:

Pay Range $61,750.00 – $111,625.00

The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

Original Posting Date:

12/20/2023

While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

REQNUMBER: R-00125458

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Leidos will consider qualified applicants with criminal histories for employment in accordance with relevant Laws. Leidos is an equal opportunity employer/disability/vet.