Description
Looking for an opportunity to make an impact? Leidos is hiring customer service oriented Tier 1 Service Desk agents to provide efficient and accurate customer service and technical support in a 365x24x7 Service Desk.
The pay is $16.00/hr.
Schedule: 5 days a week, no overtime. Shifts vary and are 8.5 hours with a 30 minute lunch break. A rotation of working holidays will be expected.
Location: This position is onsite in Clinton, MS. There may be an opportunity, based on performance for a rotational remote work schedule, however that would come months after working onsite in the office.
The selected candidate will provide professional, courteous, resourceful support to all incoming calls. Agents will be required to make outbound calls to service members advising them of a Department of Defense initiative regarding psychological care opportunities/coaching along with taking inbound calls from service members or their family requesting counseling sessions or program information. Occasionally there will be calls from service members in crisis and those calls will be documented with a warm transfer to a licensed professional to assist the caller. This position does not require the customer service representative to counsel these individuals, just document the call and the transfer to the VA crisis line.
Personnel must be proficient in relevant computer applications, customer service principles and practices, contact center telephony and technology. Attention to detail is necessary to manage complexity of contact. Proven ability to perform in a fast-paced environment and manage multiple tasks at once.
Responsibilities:
Requirements:
Come join our rapidly growing team and enjoy these benefits:
Pay Range $29,900.00 – $46,000.00 – $62,100.00
The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
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