Lennox International (LII) is a leading global provider of innovative climate control solutions for heating, ventilation, air conditioning, and refrigeration (HVACR) markets.
Beginning over a century ago, Lennox International has built a strong heritage of Innovation and Responsibility. Our position as an innovation leader continually inspires us to promote more efficient energy use and a healthier environment through our product operations. Our engaged and diverse workforce is committed to providing climate control solutions that provide the most value and comfort for our customers.
We are proud to have instilled a shared sense of responsibility and commitment among our approximately 10,000 employees located throughout North America, South America, Europe, Asia, and Australia.
Lennox National Account Services (NAS) , wholly owned by Lennox International, a 120+ year old company and a world leader in the Heating, Ventilation and Air Conditioning (HVAC) industry. NAS is a major, national player in the Commercial Heating Ventilating and Air Conditioning (HVAC) maintenance and service industry.
We have 100+ offices throughout the continental United States and are still growing and expanding. In the next 5 years we will double the number of Branch Offices and significantly increase annual revenue. In order to do that we need good people like you, who want to grow and learn. We consistently offer the best of both to all of our employees. We are an equal opportunity employer (EEOC).
Company truck, phone, and uniforms provided
Overtime available to increase earnings potential
Ongoing Training and Development
Medical, Dental, Disability & Insurance coverage, + 401k Plan Match
Company paid vacation, personal days & holidays
Referral and rewards program
Under direct supervision, provides proactive real time customer support and updates. Actively communicates with our customers and branches, handle incoming inquires via phone or email. Provide status updates and ensure all customer needs are handled in a timely manner. Customer satisfaction is a priority.
Duties include but are not limited to:
Monitors open orders to ensure completeness in a prompt manner.
Reviews and troubleshoots customer problems and initiates standard action with field services to provide updates and completion
Uses computerized tracking system for information gathering, and reporting.
Provides support to associate level staff on non-standard case issues
Provides support to Service Account Managers (SAMs) and call center on non-standard issues and customer concerns
Escalates high disputes situations to SAMs or higher authority for further review/ reconciliation.
Manages quote/parts follow-up process including updating Customer Relations Managers to reflect status.
Supports branch operations with open items and pending service calls in a timely manner.
Proficient in Excel, VLOOKUP and Pivot tables
Able to multi-manage a fast pace call center
Education and Experience:
Requires a high school diploma or equivalent and a minimum of 2 years related experience.
Must also have the following demonstrated knowledge, skills, and abilities:
Excellent written and verbal communication skills, including effective listening skills.
Understanding of technical terminology.
Must be able to work in a fast-paced goal-oriented environment.
Able to handle multiple tasks, stay organized, and focused on details.
Able to make recommendations and take proactive approach.
Requires general knowledge of the organization, and thorough knowledge of company products and services.
Requires ability to navigate a computerized data entry system or other relevant applications.
Ability to build and foster professional relationships.
Job Locations US-FL-Fort Lauderdale
Requisition # 2021-28805
Category Customer Service
Shift / Hours Regular
Lennox International is an Equal Opportunity Employer and supports a diverse, inclusive work environment.
All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, transgender status, sexual orientation, national origin, genetics, disability, age, or veteran status.
Applicants with Disabilities
If you are an individual with a disability or a disabled veteran who is unable to use our online tools to search and apply for jobs, you may request a reasonable accommodation by contacting us at [email protected]
For jobs located within the United States, LII participates in the Electronic Employment Verification Program known as E-Verify.
Please visit the E-Verify website for more information on this program.
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