Levi Strauss & Co Hiring for OTC Specialist Job at Ciudad de México Full Time

JOB DESCRIPTION

Support the business brand and growth objectives through managing the entire OTC scope. The focus of this role is to provide an efficient order management process and customer service to a group of defined accounts within the Mexico market. This will include facilitating a reduction of AR aged debt to maximize the cash flow and revenue streams for LS&Co KPI’s: DSO (spell this out) (Days) and Overdue (%) in support of LSA Region achievement of the regional revenue and profitability plan.

• Deliver best in class customer service to our accounts and business partners by meeting or exceeding customer requirements, creatively working with the supply chain, logistics, sales and planning departments to provide solutions, and by working with the external supplier to ensure orders are processed within the defined on-time delivery and fill rate requirements, while ensuring vendor compliance requirements are maintained across all channels, brands and order types.

• Ensure customer orders are processed accurately and on time across all channels, brands and order types.

• Maintain established controls and procedures for SOP’s (Standard Operation Procedures) as these are followed in close collaboration with the external provider (3rd party) to achieve agreed targets.

• Establish close customer relationship with defined Accounts and act as escalation function to ensure a swift resolution of all AR related issues, while driving resolution of any claims, vendor compliance concerns.

• Minimize the risk of loss for the company by closely monitoring the aging and the bad debts and by actively tracking dispute cases.

• Support the Sales Team with relevant commercial financial analysis of credit risks that will impact shipping opportunities for meeting monthly, quarterly, yearly goals.

• Drive resolution of any claims and vendor compliance to elevate collections completeness.

Order Management:

• Create the sales order (Wholesale, Retail, Replenishments, Samples/Free of Charge – except Third-Party Drop Ship where they enter.
• Resolves any pricing incompletes, credit, inventory fulfillment issues with Finance and Sales.
• Customer Order Management – updates/changes to orders, run status reports, provide tracking etc.
• Receive and process customer return requests.
• Provide sales team with business analysis, order reconciliation and product distribution recommendations
• Identify risks and opportunities and make recommendations to improve business processes.
• Communicate process or system changes to end-users as requested by stakeholders.

Customer Service:

• Monitor and manage the release of orders between brands and consumer segments.
• Timely communication with key areas of the company regarding the possible risks of orders vs. allocation plan.
• Assist with providing reports and information to sales and collect information regarding business opportunities.
• Determine the sales plan based on monthly sales plan, demand plan, and inventory availability planned by logistics, as well as progress and/or delays in product defined by marketing.
• Monitor sales statistics to analyze the performance of the sales plan
• Provide complete and timely information on risks and opportunities to Sales team.
• Maintain communication and integration of the department to optimize processes.
• Coordination with distribution center workloads to improve its productivity.
• Maintain and establish direct communication with sales managers to manage priorities and opportunities.

AR:

• Produce quality analysis and action plans to minimize the AR positions and Credit blocked orders volume and escalate significant A/R related issues to OTC and Finance / Credit Management on time
• Ensure collection activities are carried-out on time and within agreed service levels and aligned to agreed financial targets
• Get past due invoices paid and identify why invoices have become delinquent so action can be taken where necessary to resolve and avoid recurrence.
• Actively support the bad debt and legal procedures. Review the Bad Debt proposal in liaison with the Credit Controller and provide qualitative input to the accruals, the major balances and changes vs. prior quarter
• Support Cash Applications through research and resolve of missing/unclear payment remittance advice
• Monitor accounts for invoices coming due to ensure that payments will be received. Proactively review customer account / statement / websites for clear account subledger.
• Manage assigned Accounts to ensure that the past due balances do not exceed the established past due percentages and that agreed targets are met. Maintain regular communication with customers.
• Drive relevant EDI connections to facilitate timely collections and cash post to accounts
• Analyze and solve billing issues related to AR root cause
• Coordination with customers and internal stakeholders for all related Dispute and Chargeback resolution.
• Attend relevant Meetings to support ongoing improvements and review ways of working to increase accuracy and on time payments, reduce Days Sales Outstanding (DSO), improved remittance handling and reduction of aged debt.
• Building an interface and proactive communications between internal and external stakeholders of the business as payables departments, Finance, Sales and Vendor party providers.
• Ensure Strategic Business Plans are operationalized into AR priorities
• Work with Finance Team and to ensure all customer Terms and Condition and Agreements are aligned between the customer, the sales accounting team, CS and GBS Shared Service Centre.
• Conduct Account reviews for AR balances to provide Sales Account Managers/Directors with information about debt positions ahead of Customer appointments and attend if appropriate.
• Support LS& Co and customer accounting for the Audit requests.

LOCATION

Mexico, D.F., Mexico

FULL TIME/PART TIME

Full time

Current LS&Co Employees, apply via your Workday account.