LHM Chrysler Jeep Dogde Dealership of Provo Hiring for F&I Assistant at Provo, UT Full Time

Finance Assistant I

$15.00 hourly, Full Time

Primary Responsibilities:
The Finance Assistant I is expected to:
Protect the legal, financial and moral wellbeing of the Larry H. Miller Dealerships’.

Assist the Sales and Finance Department with prompt first quality processing of retail and lease documents to achieve customer service benchmarks.

Seek ways to improve business operations efficiencies and customer service.

Be a teacher to support the efforts of other employees to be successful.

Reports to: Finance Director

Essential Job Functions:
1. Maximize Production, Customer Service and Profitability.

• Prepare bank finance and title documents.
• Prepare and submit all legal transfer documents for the Finance Department and Financial Institutions following review of the documents by the Finance Director or Finance Manager.
• Assist in creating and processing leasing and loan paperwork.
• Verify accuracy of vehicle identification information on contracts.
• Achieve or exceed group standards such as sales production, gross profit and applicable benchmarks which result in profitability and customer satisfaction.
• Effectively communicate with Sales and Finance Department personnel to strengthen processes.
• Complete and maintain all Larry H. Miller Dealerships’ and applicable Factory required training.
• Maintain employee, customer and vendor confidence and protect operations by utilizing discretion when handling sensitive and confidential information.
• Maintain ability to handle job stress and effective interaction with others in the workplace.
• Perform all other job duties as requested by management.

2. Operate with Integrity

• Demand the highest ethical standards from self and others.

o Maintain composure within the workplace as well as outside the workplace when interacting or representing the Larry H. Miller Dealerships’.

• Set an example of positive attitude and professionalism, including a neat, orderly and safe work environment.
• Communicate and help resolve customer complaints and adjustments in a timely and professional manner while working closely with the Finance Director.

Physical Demands:

• Work performed in a dealership setting due to the necessity to work in person with employees, customers and vendors.
• Must be able to sit, stand, bend, reach, talk, hear, use hands and fingers and move about facilities.
• Required vision include close vision, distance vision, peripheral vision and the ability to adjust focus.
• Required to lift-up to a minimum of 10lbs.
• Regular attendance and timeliness as set forth within the work schedule designated by department supervisor/manager is required.

Minimum Qualifications:
1. Education

• High school diploma or the equivalent.

2. Experience

• 1+ years in an administrative role.
• 1+ years of customer service experience.
• ADP software experience preferred.

3. Skills

• Communication- Basic ability to read and write, ability to effectively convey information to others, apply active listening by taking the time to understand the points being made by employees and customers, being aware of other’s reactions and understanding why they react as they do.
• Critical thinking- Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Information Ordering- The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patters of numbers, letters, words, pictures, mathematical operations).
• Resolving conflicts and negotiating with others- The ability to handle complaints, settle disputes and resolve grievances and conflicts or otherwise negotiating with others.

4. Knowledge

• Interacting with Computers- Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information. Knowledge of Microsoft Office products is required.
• Knowledge of Larry H. Miller Dealerships’ current company management systems desirable.
• Clerical- Administrative and clerical procedures and systems such as word processing, file and record management, and other office procedures and terminology.
• English Language- Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
• Customer and Personal Service- Knowledge of principles and process for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

General Standards:
To perform the job successfully, an individual should demonstrate the following competencies:

Adaptability- Ability to adapt to changes in the work environment, manages competing demands and is able to deal with frequent change, delays or unexpected events.

Selective Attention- Concentrate on a task over a period of time without being distracted.

Making Decisions and Solving Problems- Analyzing information and evaluating results to choose the best solution and solve problems.

Interpersonal Skills- Maintains confidentiality, remains open to others’ ideas and exhibits willingness to try new things.

Leadership- Ethical leadership and followership behaviors which promote Larry H. Miller standards and result in a cohesive and effective team.

Compliance- Understanding of and adherence to all Company standards, state and federal laws and regulations as well as product pricing guidelines of all lenders, agencies or business partners.

Customer Service- Providing excellent customer service through the defined Larry H. Miller processes which promote efficiencies, fairness and cost effectiveness.

Ethics/Integrity- Representing the Larry H. Miller Dealerships’ by conducting yourself in a professional and courteous manner that demonstrates integrity and avoiding actual or perceived conflicts of interest. Complying with company standards and business ethics.

Oral Communication- Clearly identifying and professionally expressing issues in positive or negative situations.

Planning/Organizing- Prioritizing and planning work activities and using time effectively.

Quality- Demonstrating accuracy and thoroughness and monitoring your work to ensure quality.

Dependability- Consistent, punctual attendance at work; following instructions; responding to management direction; and soliciting feedback to improve performance.

Time Management- The ability to integrate methods of time management to provide a consistent and effective workflow that is cohesive for the department and team.

Safety and Security- Observing safety and security procedures and using equipment and materials properly.

Company management reserves the right to add to, change or retract portions of this job description. Employee is required to adhere to the qualifications, duties and conditions of any revised job description.

Education

Preferred

High School or better

Licenses & Certifications

Preferred

Drivers License

Skills

Preferred

Reliable

Communication

Organizing