Liberty Looking for Customer Engagement Officer at Auckland, New Zealand Full Time

The Opportunity

We are actively searching for a diligent and passionate Customer Engagement Officer to complement our team of professionals within the dynamic landscape of customer engagement in the non-bank lending space. You’ll have the opportunity to collaborate with a cohesive, skilled team, where your conscientious approach and enthusiastic mindset will be valued and embraced.

About you:

• Passionate about delivering a positive customer experience
• A clear and confident communicator
• Possess a keen eye for accuracy, ensuring every task and customer interaction is handled with precision
• Proficient with computers and Microsoft Office, comfortably navigating software and applications to support your daily tasks
• Excel at working well with others, actively collaborating and contributing to a positive and productive team environment

What Your Day Might Look Like

Loading and configuring new applications, ensuring they meet our quality standards and run smoothly. Providing exceptional customer support via phone or email, addressing inquiries, and troubleshooting issues. Resolving customer challenges efficiently, aiming to create a positive and seamless experience. Collaborating with team members to improve processes and share insights on customer needs

About Liberty

Helping people is in our DNA. As a leading non-bank lender in New Zealand, for decades we have been providing free-thinking loans and have helped more than 850,000 people get financial across Australia and New Zealand. We offer a broad range of flexible and custom products and are passionate about building and delivering exceptional experiences for our customers.

We are a collaborative and social community that pride ourselves on being values driven. We base our vision of being the leading finance group that champions free thinking on FLAIR, our five key values that guide us to always be Fair, Learning, Accountable, Invested and Resourceful. These values inform everything we do, from how we look at the world, engage with our customers and treat each other.

Why join Liberty?

At Liberty, we celebrate people bringing their most genuine and authentic selves to work and we’re incredibly proud of the diverse and inclusive culture we’ve built. We’re living this commitment through our gender equality, disability, LGTBQIA+, mental health and religious and cultural initiatives. As we work towards helping people get financial, we acknowledge and value the contribution of indigenous Australians, Torres Strait Islanders and other cultural minority communities.

We strive for diversity and inclusion within our workforce and deliver a number of initiatives for our community. We are proud to be endorsed by Work180 and a certified B Corporation.

We are thrilled to be the Employer of Choice in 2023 and Employer of the Year at the Women in Finance Awards 2023 – we will never be finished making Liberty the best place to work. We believe it’s the little extras that can make a big difference in helping our team meet their needs. There’s more to working at Liberty than just great financial rewards – we provide access to a large number of great benefits such as:

• Wellness perks including free counselling, flu vaccinations, health checks, massages, private health and gym subsidies
• We are social with monthly themed lunches and events, EOY and EOFY parties
• Corporate casual dress
• Community groups such as our Pride Network (LGBTQIA+), Women in Leadership, Green Stars (environmental enthusiasts!) and more
• An opportunity to give back to the community with our Lend-A-Hand initiatives
• Fantastic growth and career progression opportunities with access to online development courses
• There’s more?! Yes, we have coffee, daily fruit, lunch and constant snacks available anytime!

Liberty is an equal opportunity employer. We encourage applications from all people, regardless of race, gender, religion, age, sexual orientation, gender identity or disability.