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United States
LifeBio, Inc. Hiring for Call Center Representative MyHello Guide at Remote Full Time
The MyHello Guides enjoy speaking on the phone in a friendly tone, and for sometimes lengthy calls, to people of all ages (especially older adults) This is not a “sales” position. MyHello Guides will be asking insured individuals to take part in sponsored social connection program.
Description
Job Duties:
- Manage substantial amounts of inbound and outbound calls promptly, offering a free program for health and wellness benefits
- Be comfortable with technology and learn to use call center software and follow protocols
- Keep accurate and complete records of all conversations in the database
- Stay diligent in a work at home environment and document outcomes of each call
- Handle rejections by phone well while also keeping a positive attitude
- Follow communication “scripts” and handle different topics while also keeping people happy in conversation
- Identify customers’ needs, clarify information, and learn more about MyHello to answer questions as they arise
- Attend online meetings to improve knowledge and performance level
- Meet personal goals for number of calls, length of calls, and people who say “yes” to the offer we are extending by phone
- Ability to maintain composure and convey a positive attitude while interacting with customers and team
- Good attendance and punctuality
- Ability to work quickly and accurately
- Ability to work with minimal supervision
- Perform other job-related duties or special projects as assigned
Qualifications:
- Previous experience in a customer support role/call center position
- Great record of accomplishment (references will be requested)
- Strong phone, verbal communication, and active listening skills
- Experience with call center software is a plus and some level of “tech savvy” skills to learn and problem solve using the notebook computer provided, headset, and software provided for all outbound or inbound calls
- Customer focused with the ability to adapt to various types of personalities
LifeBio is an equal opportunity employer. We will extend equal opportunity to all individuals without regard to race, religion, color, sex (including pregnancy, childbirth, pregnancy- or childbirth-related medical conditions, sexual orientation and gender identity), national origin, military status, ancestry, disability, age, genetic information or any other status protected under applicable federal, state or local laws. Our policy reflects and affirms LifeBio’s commitment to the principles of fair employment and the elimination of all discriminatory practices. Details of our equal employment opportunity policies are further explained in the Anti-Discrimination & Harassment Section.
Salary
$12 – $16 per hour
