Directs and oversees all activities of the Patient Care Services Division for designated areas, in order to ensure quality patient care. Participates in the formulation, revision, interpretation and administration of the vision, philosophy, policies, and procedures of the Patient Care Services Division. Collaborates with the Vice President of Patient Care Services toward the accomplishment of the objectives of the division, the Hospital, and other LifeBridge facilities. Unified by the core purpose of creating a healthier community one person at a time, the members of the Division of Patient Care Services commit themselves to sustaining a culture focused on achieving optimal patient outcomes. Each employee is obligated to deliver highly reliable care while adhering to all National Patient Safety Goals. This occurs within a learning environment that is supportive and just, where each employee is valued for their contribution to the collective safety of patients, staff, and visitors. Of equal importance is each employee’s commitment to the value of teamwork in order to promote a unified and spirited workplace. Works under the direct supervision and direction of the Vice President Nursing/CNO
Responsibilities:
Plans, organizes and evaluates processes required for the delivery of high quality patient care.
Mentors and coaches managers and staff in leadership skills and critical thinking abilities, to ensure professional growth and effective leadership of department(s).
Ensures adherence to hospital and departmental policies and procedures as well as compliance with external licensing, accreditation and regulatory bodies.
Ensures the establishment of employee work groups, providing a framework for employee participation in clinical decision-making.
Responsible for hiring and retaining high performing staff, as well as ensuring that the department is appropriately staffed.
Leads staff and serves as the champion of change through organizational transitions.
Prepares statistical and narrative reports concerning the activities and evaluations of programs and services offered.
Participates in the strategic planning process for assigned division or department; is accountable for developing plans that support the organization’s strategic plan.
Consults with other healthcare personnel and organizations to keep informed of trends in healthcare, management, patient care practices, hospital activities, and new programs in order to integrate new concepts and practices into operations.
Establishes annual and long term goals and strategic plans for division/department; develops and revises supporting programs, plans, and services.
Displays a commitment to the value of teamwork by building strong relationships with patients, families, co-workers, and the surrounding community, and by being cooperative and collaborative in the performance of responsibilities to promote a unified and spirited workplace.
Establishes and uses appropriate communication channels to inform staff of Hospital activities and plans in a timely manner.
Develops and maintains collaborative relationships with medical staff and other departments to improve service and enhance quality.
Actively seeks feedback from physician users about services provided in the area and engages physicians in performance improvement activities.
Develops financial projections; prepares and manages budgets to ensure optimum financial performance of assigned units, departments, or service areas.
Assesses long term capital and operational needs and ensures plans are in place to address these needs.
Builds a culture of accountability that supports our drive for excellence and promotes a focus on outcomes.
Collaborates with staff to direct the performance improvement process for Patient Care Services and other divisions/departments.
Requirements:
7+ years of experience
BSN and Master’s degree required
Seasoned professional knowledge, equivalent to a Master’s degree
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