Chez Solutions Mieux-être LifeWorks, nous n’offrons pas seulement des possibilités de carrière, nous proposons des possibilités de carrière qui vous permettront de contribuer de façon significative à la qualité de vie des gens. Nous comptons sur l’expertise remarquable de plus de 7 000 employés afin de soutenir le personnel des organisations que nous servons et les membres de leur famille. Nos programmes avant-gardistes ont un effet durable sur la santé, la sécurité financière et la productivité de 24 000 entreprises.
LifeWorks is dedicated to assisting our employees reach their professional goals through internal promotion and transfer opportunities.
Our Care Access Centres are the home base of our operations – where it all happens! Our Client Care Representatives are first responders to client requests received over phone and chat. Taking care of clients involves having conversations and carrying out assessments to determine suitability for short-term counselling referrals and delivering practical support on a wide range of situations. Joining our LifeWorks family will provide you with fantastic work experience, not to mention great connections and friends along the way! We value continuous learning, and personal and professional growth for our employees. As a new employee you’ll get paid to learn more about our fantastic services and our approach to client conversations, through a combination of online courses and live instructor-led sessions.
About you – Characteristics of a Client Care Representative:
Passionate about helping others
Excellent customer service skills with strong written and verbal communication skills
Ability to cope with a high volume of incoming calls and chats
Works well under pressure
Enjoys working towards targets around call volumes and call quality
Empathetic and able to support clients who may be in distress and the ability to triage crisis situations to our clinical team
Strong IT skills. Experience in working with case management systems is advantageous
The need to work for a successful organization that cares about your growth and promotes from within
Ability to cope well and embrace change.
What you’ll need to succeed:
A bachelor’s degree, college diploma or equivalent post-secondary education in a subject such as Psychology.
The flexibility to work varying shifts which will include evenings and weekends.
Previous experience in dealing with distressed or vulnerable clients is an asset.
Previous experience in working in a service centre / call centre environment.
Verbal and written skills in English
Ability to speak French, Mandarin, Cantonese, Korean, Arabic, or Spanish is an asset
What we can offer – Besides being part of the largest and most successful global E AP organization:
This is a remote role with opportunities to work from one of our offices if preferred.
You will join a robust training program to prepare you for the role.
Opportunities to increase your earnings through performance based incentive programs
An environment that values employee engagement, innovation and client service excellence
Possibility to work Full time or part time
You will receive a permanent position with a competitive benefits
Where permitted by law, LifeWorks employees must be fully immunized to access a LifeWorks office or customer premises.
Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request to [email protected]
Where permitted by law, LifeWorks employees must be fully immunized to access a LifeWorks office or customer premises.
Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request to [email protected].
Fulfilling work that matters
LifeWorks is in the business of helping organizations help their people and in the process, we strive to elevate ours. We’re always looking for talented professionals and strategic leaders looking to make a difference in the lives of the people we serve. We appreciate the interest of every applicant; however, we contact only those selected for an interview.
At LifeWorks, we are committed to putting our people first. Our priority is to optimize the health and productivity of our people. In light of COVID-19, our company continues to monitor the global situation and following local guidance in each of our communities to ensure the health and wellbeing of our employees. Safety is our highest priority, and while the goal is to ultimately return to the office, we are currently working remotely and are connecting with candidates through virtual interviews, recruitment events, and information sessions. We are excited to connect with you virtually, and look forward to receiving your application.
Là où la loi le permet, les employés de LifeWorks doivent être entièrement vaccinés pour accéder à un bureau de LifeWorks ou aux locaux des clients.
Les personnes handicapées qui ont besoin d’un accommodement durant le processus de candidature ou qui aimeraient obtenir l’offre d’emploi dans un autre format peuvent en faire la demande par courriel à l’adresse [email protected].
Un emploi enrichissant qui compte
Le mandat de Solutions Mieux-être LifeWorks consiste à aider les organisations à soutenir leurs effectifs et du même coup, nous nous efforçons d’aider les nôtres à s’épanouir. Nous sommes toujours à la recherche de professionnels talentueux qui se démarquent par leur leadership stratégique et qui désirent améliorer la vie des gens que nous servons. Nous remercions tous les candidats pour l’intérêt qu’ils nous portent; cependant, nous communiquerons uniquement avec les personnes retenues pour une entrevue.
Chez Solutions Mieux-être LifeWorks, nous nous faisons un devoir de donner la préséance à nos employés. Notre priorité est d’optimiser leur santé et leur productivité. En raison de la pandémie de COVID-19, nous continuons de surveiller la situation mondiale et de suivre les directives des autorités locales dans chacune des collectivités où nous exerçons nos activités afin d’assurer la santé et le bien-être de nos employés. La sécurité est notre priorité absolue et, bien que l’objectif soit de réintégrer nos bureaux un jour, nous travaillons actuellement à distance et communiquons avec les candidats au moyen d’entrevues, d’événements de recrutement et de séances d’information qui ont lieu de façon virtuelle. Nous sommes ravis d’échanger avec vous en ligne et attendons votre candidature avec impatience.
Why Fraser Health?: Fraser Health is responsible for the delivery of hospital and community-based health services to over 1.9 million...
Apply For This JobPrésentation de la société VitalAire Canada est la filiale canadienne de soins de santé à domicile d’Air Liquide, leader mondial...
Apply For This JobThis is an overnight role, which requires availability between 10pm-7am. Overnight Freight Team Associates are responsible for stocking products/merchandise and...
Apply For This JobThe Mobile Shop Careers – Sales Associate (Part-Time Opportunity) What is The Mobile Shop? Technology is a part of our...
Apply For This Jobbr{display:none;}.css-58vpdc ul > li{margin-left:0;}.css-58vpdc li{padding:0;}]]> Company description Since 2010, we have proudly helped homeowners connect with LOCAL rated trades and...
Apply For This JobAvayda Pest Control is hiring for their 2023 Sales Program in Calgary Ab. Summer employment runs from May – August....
Apply For This Job