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Singapore
Lightway HR Consultancy Hiring For Director, Grants & Claims Management Services at Singapore Full Time
Director, Grants & Claims Management Services
Lightway HR Consultancy–Singapore
$10,000 – $12,000 per month
2 minutes ago, from Zoho Recruit
On behalf of our client, we are looking for Director, Grants & Claims Management Services.
To deliver and grow comprehensive, effective, and efficient Grants & Claims Management shared services that meet and surpass customer expectations, by formulating and implementing strategic and operational plans; and establishing robust internal management, financial and human resource functions, and audit controls.
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To lead and grow grants and claims processing services – strategise, plan and manage human, financial, and other resources to deliver quality services to clients on a continuous basis.
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To strategize, plan and direct the launch of new initiatives and best practices to enhance the performance, and customer experience and meet the changing needs of clients on a continuous basis.
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To drive the growth of the business unit and be accountable for the P&L outcome
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To analyze and appraise operating results, in terms of revenue, costs, budgets (operational, capital, and cash flow, including forecast), and operating models, to increase profit possibilities and business development.
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To supervise, develop and motivate staff to understand and anticipate changing needs of clients, and initiate work improvements, measures, and projects to meet the clients service standards and requirements.
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To review and identify training needs, implement measures to improve staff competency, and create new capabilities for new business development. 7. To direct the review, test, and enhancement of management systems, processes, and internal controls to ensure compliance with all policies and procedures, reliability of data & information, and operational efficiency & effectiveness. 8. To engage clients (and prospective clients) on service performance management, issue resolution, new business opportunities, and initiatives
EA License no. : 22C0971 | EA Registration no. : R21101298
Requirements
Degree in Business / Management / Finance / Accountancy or equivalent
Experience: At least 5 years at the managerial level. Experience in claims operations and/or shared service operations would be an advantage
Drive business process re-engineering & innovation
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Dynamic leadership to lead big team and multiple projects In-depth experience in operations management to deliver high service standards
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Strong stakeholder management skills to resolve issues, create business opportunities, and secure desirable outcomes to achieve company objectives
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Good communication and interpersonal skills in engaging staff, clients, and other stakeholders effectively
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Good exposure to emerging technologies in claims operations to innovate
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