Help Desk Analyst
Support | Full Time | Distributed
Rotating weeks of 8:30 am-5:00 pm EST and 2:30 pm-11:00 pm EST
Job Description
About Us:
LinenMaster provides cloud-based linen management software and distribution solutions that serve the Healthcare, Hospitality, and Food & Beverage industries. We are an industry leader with a strong commitment to investing in our SaaS (software as a service) products and growing our team to meet the needs of our rapidly expanding customer base. We have been satisfying our customers for over 25 years through innovation and creative problem solving. We offer a 100% remote team environment.
Role:
The primary responsibility of a Help Desk Analyst is to diagnose and resolve client issues as they pertain to the entirety of LinenMaster’s product offerings (software, hardware, and application related). Help Desk Analysts work from a professional, remote setting where they solve issues virtually. While Help Desk Analysts typically work with customers from a remote environment, the rare need to travel for client on-site visits or tradeshows may be necessary.
Help Desk Analysts are critical thinkers and problem solvers. This role also requires the ability to work well with others (teamwork and collaboration), and a passion for customer service.
Help Desk Analysts work within a team of other analysts under the supervision of the Help Desk Manager.
Primary Responsibilities:
– Problem solving:
– Time management and organization
– Communication
– Client Success
Requirements:
Perks:
At LinenMaster, we treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. LinenMaster reserves the right to add to or change this list at any time. Not all roles and responsibilities may be listed within this document.
Job Type: Full-time
Pay: $40,000.00 – $50,000.00 per year
Benefits:
Schedule:
Application Question(s):
Education:
Experience:
Work Location: Remote
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