Due to further expansion, we are seeking a Customer Services/1st Line Support professional to help us to continue to dominate one of the most buoyant, fastest-growing industries, that is changing the world and the speed at which we receive items.
About us:
LineTen is on a mission to crack the code on urban delivery. By leading with our values and putting carrier partners first, we are paving the way for better delivery experiences. LineTen is a new approach to delivery with a free carrier API and an operations management platform for shippers. We’re building the first global data-driven last-mile network that has the potential to solve industry-wide problems.
We are all working remotely at the moment but going forward, we will operate a home first policy.
The position of Customer Services/1st Line Support Executive (Remote)
The role is shift based including weekends (hours cover 9am-10pm)
Managing and monitoring Deliveries
Managing and monitoring Online Ordering
. Logging all calls into Freshdesk
. Monitoring incidents and change requested logged in Jira, and keeping clients updated on progress in Freshdesk
. Taking ownership of support issues and work across teams to ensure issues have been resolved and ticket can be closed
. Triage and escalate complex issues to the 2nd line team
About you:
. You take initiative and put the customer first and are not afraid of reaching out to relevant stakeholders to keep the client informed
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