Lions VisionGift Hiring for Organ Donation Specialist/Call Center (Remote-Oregon only) at Portland, OR Full Time

Make a difference in the lives of others by helping give the gift of sight!

Lions VisionGift is a non-profit organization founded in 1975 by Lions Clubs of Oregon, which recognized the need for an eye bank to provide ocular tissue for transplants, research and medical education.

Since its inception, over 65,000 people have received the gift of sight from tissue procured and screened by Lions VisionGift, which works closely with transplant surgeons. Additionally, ocular tissues have been utilized for valuable research projects and surgical training.

Please visit www.visiongift.org for more information on our organization.

LVG has an opening for a challenging and rewarding full-time Donation Specialist I position. The Donation Specialist is responsible for receiving and screening tissue donation referrals from a variety of sources in a call center setting. This position works closely with families of donors to obtain authorization and medical/social histories and facilitate the donation process.

This is a great opportunity for individuals who are compassionate problem solvers with excellent customer service skills who believe strongly in, and support, tissue donation. The Donation Specialist position can be difficult but is extremely rewarding. Giving families a choice in a situation that is beyond their control helps creates a bridge between loss and hope. Your work ensures that our donor families’ loved ones live on, and that other people can live a better life.

Essential functions for a Donation Specialist include but are not limited to:

• Receive new donor referrals from a variety of sources, including hospitals, funeral homes, and coroner offices.
• Approach and communicate with the families of donors by phone regarding the donation process.
• Perform initial donor screenings of referrals by gathering the donor’s medical information from a variety of sources, including hospitals and next of kin.
• Determine donor suitability for recovery of tissue.
• Become familiar and fluent with contraindications and donor suitability criteria.
• Coordinate tissue recoveries with LVG staff and other agencies.

In addition to the hourly wage, Lions VisionGift offers a generous benefit package including, but not limited to:

• Shift differentials for nights & weekends;
• Medical, dental, and vision employee premiums paid in full;
• Employer-funded HRA;
• $20,000 employer-paid life insurance policy;
• Employer-paid short-term disability;
• Voluntary benefits;
• And more!

Starting Pay: $20/hour plus shift differentials for nights and weekends.

Requirements:

A successful Donation Specialist candidate will have:

• A high school diploma or equivalent.
• Computer proficiency, including experience with Microsoft Office software.
• Ability to type 30+ words per minute.
• Ability to multi-task.
• Excellent time management skills.
• Willingness to follow standard operating procedures.

This position is learned through extensive on-the-job training, however preference will be given to candidates who possess the following:

• Prior experience with cornea, organ, or tissue donation; the death care industry; or a related field.
• Two or more years of call center or referral center experience.
• College-level coursework or experience in the biological sciences or allied health.
• Experience with medical terminology.
• Demonstrated experience navigating time-sensitive or high-pressure situations.

Benefits:

• Medical and Vision
• $20,000 employer-paid life insurance policy
• Sick Time
• Paid Parental Leave after 1 year of service
• Voluntary benefits and more!

NOTICE TO APPLICANTS:

Studies have shown that women and people of color are less likely to apply for jobs unless they believe they meet 100% of the qualifications listed in the job post. We are more interested in finding the best candidate for the job, and encourage you to apply, even if you do not meet every qualification listed. If you are unsure if you meet the qualifications of this role please email [email protected] to discuss your application.

Please read this job description carefully and ask for clarification if you have difficulty understanding the functions of this job.

Please describe any accommodations that you need in order to perform this job.

COVID-19:

We require all employees be vaccinated or have a medical or religious exemption that prohibits vaccination. You must let HR know during the interview process if you need an exemption. You are required to show proof of your COVID-19 vaccination when a job offer is extended. Please reach out to HR at [email protected].

PM19

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