Our Story
Litera, headquartered in Chicago, IL, is a fast-growing software company and one of the leading legal technology suppliers in the world. Serving more than 90% of the world’s largest law firms, our software is used by hundreds of thousands of lawyers every day. As a company recognized as one of the best places to work, we believe professional development, rewards programs, open communication, and transparent leadership all contribute to a unique and open work environment. Our employees are driven, energetic, passionate, and have the ability to make a direct impact on the future of the company.
The Opportunity
Reporting to the Manager of Customer Success, the Customer Success Manager (CSM) acts as an advocate for our customers with a focus on guiding adoption, engaging end-users, and leveraging data for insights. As part of a cross-functional team, CSMs set and manage expectations to ensure we deliver for our customers from welcome and onboarding through their renewal and beyond. CSMs are measured by reoccurring revenue growth, and customer satisfaction and retention while working with small and medium sized law firms.
A Day in the Life
Role Progression
Within 1 month, you will:
Within 3 months, you will:
Within 6 months, you will:
About You
What Sets us Apart?
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