Lively, Inc. Hiring for Fraud Operations Analyst at San Francisco, CA Full Time

Lively set out to raise the bar on benefit solutions, because we believe no one should have to sacrifice personal wellness for financial wellness. While traditional benefits focus more on transactions and less on the humans using them, Lively harnesses user-centric design and innovative technology to deliver an effortless experience for employers and account holders alike. Our modern HSA is consistently top-rated, and we have since expanded our offerings to provide a full suite of other benefits and services for companies, consumers, and financial institutions.

Lively is a remote-first company, headquartered in San Francisco with employees across the US. Come join us and help make getting the value out of your benefits as simple as it should be.

About The Role

Lively is looking for a Fraud Operations Analyst to help scale the security of Lively’s platform. In this role, you will help develop prevention and detection strategies as they relate to our account holders and funds flowing through our systems. You will develop fraud programs and work with our product and engineering teams to implement those programs. You will bring a broad technical background in fraud management, and enhance our existing programs to help Lively continue to be the leader in our space.

Responsibilities

• Maintain and improve fraud programs to mitigate fraudulent activity.
• Develop operational treatment strategies, workflows, and procedures.
• Work closely with our product and engineering teams as we build new features to maintain the security of our systems.
• Work cross-functionally with our Member Support team and other teams to triage incoming requests.
• Proactively monitor transaction activity in real-time to look for fraud patterns and activity.
• Assist with requests from internal and external auditors.
• Respond in real-time to fraud attacks as they happen using both internal and external tools.

Skills & Experience

• 4+ years of experience working in fraud operations.
• The ability to recognize patterns and build decision making trees from those patterns.
• Knowledge of SQL and other data manipulation tools like Google Sheets, Excel, Splunk.
• Critical thinker with a high degree of attention to detail.
• Motivated, disciplined, and the ability to work autonomously.
• Ability to triage requests from various teams in a timely fashion.

Applicants must be currently authorized to work in the United States on a full-time basis with no sponsorship needed now, or in the future.

The base salary range listed for this position is inclusive of all U.S. States and Washington D.C. Actual pay will depend on the candidate’s location and experience.

$60,000—$85,000 USD

We encourage you to apply even if you do not meet all of the qualifications, but feel you would be a good fit for the position. However, you must be located in the United States.

Benefits & Perks

We offer competitive salaries, stock options, medical, dental, vision, life and disability coverage. An HSA with employer contribution, FSA, paid parental leave, medical travel benefits, a 401k plan, flexible vacation policy and more!

At Lively, we believe having diverse teams in which everyone can be their authentic self is key to our success. We encourage people from underrepresented backgrounds to apply. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Come join us in our mission to help people optimize their healthcare spending, maximize their savings, and better their livelihood!

Lively Inc. participates in the E-Verify program. Learn more about E-Verify here:

https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf