Loews Hotels & Co. Hiring for Conference Services Manager at Hollywood, CA Full Time

Our urban oasis, situated at the corner of Hollywood and Highland, is your perfect base for moving and shaking, tinseltown-style. Loews Hollywood Hotel offers you movie-star magic and modern upscale amenities. Welcome to Style and Stature in the Hollywood Hills.
Job Specific

• Receives convention files from Sales Department and reviews them for accuracy and thoroughness
• Provides initial written communication with client once file is received. Provides verbal follow-up/introduction one week later.
• Provides written and verbal communication to client regarding the management of their account
• Assists Director of Conference Management and Catering with menu development as needed
• Maintains contact with client on a regular basis to develop a relationship
• Outlines all details of convention events in the form of Banquet Event Orders and other reports so as to provide timely information to hotel departments regarding set-up, purchasing, and scheduling needs
• Sends all Banquet Event Orders to clients for their review
• Responsible for receiving rooming lists on time and monitoring reservation receipt and entry and group pickup
• Prepares group resumes containing details of all reservation, billing, and Banquet Event Order information
• Evaluates changes in guest needs, the hotel’s guest mix, and industry and competitive trends to recommend appropriate product/service and operational changes to be made to ensure guest and employee satisfaction, and to maintain market dominance and exceptional financial returns
• Distributes Banquet Event Orders and group resumes to appropriate hotel departments to facilitate efficient purchasing, planning, and employee scheduling
• Schedules and coordinates pre-convention meetings for all assigned groups
• Ensures that information regarding daily group functions are clearly posted via the hotel’s guest information system and in general meeting areas
• Provides outstanding customer service to clients while they are in the hotel to ensure total guest satisfaction Maintains accuracy of conference management information in Delphi
• Must meet specified monthly/annual booking goals as established during annual budgeting process
• Prepares and sends thank you letters and Catering and Conference Management Evaluation Forms to assigned groups
• Works on special projects as assigned by Director Conference Management and Catering
• Attends all applicable hotel meetings: department, staff, food and beverage, sales, and Banquet Event Order
• Assists in building strong relations with other hotel departments, employees, and outside agencies and vendors
• Other duties as assigned

General

• Promotes and applies teamwork skills at all times
• Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance
• Is polite, friendly, and helpful to guests, management and fellow employees
• Executes emergency procedures in accordance with hotel standards
• Complies with required safety regulations and procedures
• Attends appropriate hotel meetings and training sessions
• Maintains cleanliness and excellent condition of equipment and work area
• Complies with hotel standards, policies and rules
• Recycles whenever possible
• Remains current with hotel information and changes
• Complies with hotel uniform and grooming standards

Job Type: Full-time

Pay: $75,000.00 – $80,000.00 per year

Experience:

• Customer service: 1 year (Preferred)