Lumen Hiring for Manager Billing Systems – Remote US Locations at Baton Rouge, Louisiana Full Time

About Lumen

Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. Learn more about Lumen’s network, edge cloud, security and communication and collaboration solutions and our purpose to further human progress through technology at news.lumen.com, LinkedIn: /lumentechnologies, Twitter: @lumentechco, Facebook: /lumentechnologies, Instagram: @lumentechnologies and YouTube: /lumentechnologies.

The Role

Manages the Billing Systems & Operations development team. Drives production through motivation and leading by example. Responsible for all training of new and tenured team members. Acts as a point of escalation for Complex Billing development issues. Provides business leaders with updates on performance including route cause analysis to drive continual improvement.

The Main Responsibilities

• Manage team of 7 web developers & architects, including acquisition, training, performance review, and retention

• Develop and maintain test plans and procedures for all web projects, including defect tracking, tracking and reporting metrics, and fixing defects

• Maintain web system architecture to ensure enterprise-wide consistency

• Manage workflow and scheduling, including handling prioritization issues, and communicating progress to stakeholders

• Maintain documented and up to date code repositories

• Conduct code reviews, including continuous integration and continuous deployment, and report findings to developers

• Develop technical vision for web applications, including integrations with business processes and APIs

• Identify opportunities for increasing efficiency and effectiveness of web systems, and recommend and implement solutions

• Identify and address discrepancies in how developers work

• Provide technical guidance to partners, vendors, and team members

• Document and provide support on web system configuration

What We Look For in a Candidate

Acts as senior lead on major projects and point of contact for high level escalations. Drives Automation and Innovation within the team to remove manual work and improve CFS Processes. Escalates within IT support to resolve system discrepancies and to develop system enhancements. Provides CFS support to all Product roll outs and entity mergers to ensure robust processes and good customer experience. Meets with high level Customer when required to promote team and functionalities available within CFS. Provides support to SME when requested and for some OOO activity. Bachelor’s degree in computer science or other related field. 5 – 6 years of web development experience. Solid understanding of HTML, CSS, and JavaScript, .Net, MVC Frameworks, SQL and Oracle Databases. Experience with content management systems and website databases. Great written and oral communication skills.

What to Expect Next

Based on your job application information you may be given the opportunity to complete a video interview immediately after applying. This will include a set of questions for you to record a response to in addition to Game Challenges. Completion of this video interview is a requirement in order to be considered for our open position. Now not a good time? No worries, we will also send you an email with a link to complete the video interview. We strongly recommend that you complete this within 5 days of your application date.

Requisition #: 329271

When applying for a position, you may be subject to a background screen (criminal records check, motor vehicle report, and/or drug screen), depending on the requirements for the position. More information on what’s included in these checks can be found in the Post Offer section of our FAQ page (https://jobs.lumen.com/i/global/en/faqs) . Job-related concerns noted in the background screen may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.

EEO Statement

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

NOTE: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Disclaimer

The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.

Salary Range

Salary Min :

72540

Salary Max :

161520

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive. To learn more about our bonus structure, you can view additional information here. (https://jobs.lumen.com/global/en/compensation-information) We’re able to answer any additional questions you may have as you move through the selection process.

As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. You can learn more by clicking here. (https://centurylinkbenefits.com)

Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.