Lumen Hiring for Manager Customer Design & Implementation II – Remote Work at San Juan, Puerto Rico Full Time

About Lumen

Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. Learn more about Lumen’s network, edge cloud, security and communication and collaboration solutions and our purpose to further human progress through technology at news.lumen.com, LinkedIn: /lumentechnologies, Twitter: @lumentechco, Facebook: /lumentechnologies, Instagram: @lumentechnologies and YouTube: /lumentechnologies.

The Role

The Main Responsibilities

Responsible for day-to-day support functions within Centralized Operations Service Delivery Structure Load network inventory center.

Support functions entail building and maintaining copper and fiber inventory across a cross-section of Lumen’s service areas. Maintains inventory databases for outside plant facilities.

Read and interpret job prints to build plant inventory into LFACS, SWITCH, EMS, CMS, View 1, NCON, and OmniVue/OSIP. Work with copper, fiber and integrated digital loop inventory for simple and complex provisioning inventory as based in LFACS and other inventory systems.

Uses Loop Electronic Engineering Packages (LEEP) to build inventory and pre-provision GPON equipment into the network inventory systems.

Build and coordinate cable cuts and transfers with other departments to assist in meeting established service dates and prepares revisions when necessary.

Build new equipment such as pair gain systems, GPON, etc into LFACS, SWITCH, View 1, NCON and OmniVue/OSIP.

Work closely with outside technicians and engineers during plant construction, verifying accuracy of records and assignments.

Act as subject matter expert on any issues involving facilities and their proper registration within databases.

Update multiple systems and databases, such as LFACS, Armor, SWITCH, WFMT, NCON, View 1, EMS, CMS, OmniVue, and Optius/ODiN with fiber inventory and/or copper cable, pair and terminal information upon completion of work orders.

Handle inquiries regarding completion dates and job progress with other departments.

Partner with Field Operations, Network Services Engineering and Construction, and other Operations teams to resolve complex or multifaceted service/network issues via collaboration in person, email, or phone

Primarily performs work duties sitting at a workstation utilizing a computer and telephone for extended periods of time.

What We Look For in a Candidate

BASIC QUALIFICATIONS

Must be able to prioritize multiple projects and perform under strict deadlines.

Multi-tasking experience in a fast-paced environment, prioritizing and completing work tasks with speed and accuracy in a detailed, metrics based work environment.

Working knowledge of computer software systems, utilizing multiple window screens, e-mail and web based applications.

Working knowledge of MS Excel.

Broad knowledge/understanding of how provisioning and repair systems work/flow together from beginning to end.

Must have strong communications skills such as probing, asking detailed questions to understand and problem solve to reach resolution.

Ability to provide efficient, quality service to both internal and external customers.

Experience with problem solving and utilizing analytical skills to review, correct and resolve record discrepancies.

May work closely with team members and supervisors or work independently with little supervision as required by the needs of the business.

Will use telephone for a long period of time, answering a high volume of calls daily.

Preferred Qualifications

At least six (6) months experience in the last 4 years working in Lumen systems such as LFACS, NCON, SWITCH (database), OmniVue/OSIP, Service Delivery, LMOS, TAG, WEB SOP/various SOPs, TIRKS, EMS, CMS, SAP, WFA/DO and WFMT (Work Flow Management Tool).

At least six (6) months experience in the last 4 years interpreting/reading engineering or construction job prints and engineering equipment orders or schematics.

Previous experience working with Fiber to the Premises (GPON) equipment builds into LFACS, and related EMS/CMS, Switch, and NCON systems for provisioning

Understanding and experience working with GPON and LEEP packages

Previous experience as a SAT, Facilities Specialist or as an Engineer.

Familiar with fiber and copper network transport and outside plant equipment types

Experience working with cable cuts and transfers

What to Expect Next

Based on your job application information you may be given the opportunity to complete a video interview immediately after applying. This will include a set of questions for you to record a response to in addition to Game Challenges. Completion of this video interview is a requirement in order to be considered for our open position. Now not a good time? No worries, we will also send you an email with a link to complete the video interview. We strongly recommend that you complete this within 5 days of your application date.

#ibm

Requisition #: 328928

When applying for a position, you may be subject to a background screen (criminal records check, motor vehicle report, and/or drug screen), depending on the requirements for the position. More information on what’s included in these checks can be found in the Post Offer section of our FAQ page (https://jobs.lumen.com/global/en/faq) . Job-related concerns noted in the background screen may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.

EEO Statement

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

NOTE: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Disclaimer

The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.

Salary Range

Salary Min :

85230

Salary Max :

189360

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive. To learn more about our bonus structure, you can view additional information here. (https://jobs.lumen.com/global/en/compensation-information) We’re able to answer any additional questions you may have as you move through the selection process.

As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. You can learn more by clicking here. (https://centurylinkbenefits.com)

Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.