Lumen Hiring for Manager Marketing at Olympia, Washington Full Time

About Lumen

Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. Learn more about Lumen’s network, edge cloud, security and communication and collaboration solutions and our purpose to further human progress through technology at news.lumen.com, LinkedIn: /lumentechnologies, Twitter: @lumentechco, Facebook: /lumentechnologies, Instagram: @lumentechnologies and YouTube: /lumentechnologies.

The Role

This role will be responsible for Production Experience Quality, which means that person’s team will be monitoring the “live” experience our customers are going through for 9 CTL applications and 3 Quantum applications.

The Main Responsibilities

• This role will manage a team of 2-3 testers who will monitor and test our existing applications as they are being seen and used by our customers. They will document customer experience or production issues, and work back with the teams who run those applications to devise and execute solutions.

• This team will fill a current gap. Right now we wait for our customers to find the issues in our live experiences; going forward this team will find and fix those issues in our experiences.

• This role will manage a team of level testers who will:

• Devise an ongoing testing strategy, procedure and protocol

• Map out weekly testing responsibilities

• Execute those tests and document results

• Analyze the learnings

• Find CX or production improvement opportunities

• Work with responsible parties to implement improvements

• This manager will be responsible for managing each person’s workload and work quality, as well as tracking all known issues and their progress towards resolution.

• This role will be responsible for tracking metrics and ROI on this team’s work.

What We Look For in a Candidate

• Bachelor’s degree required

• 5+ years of experience in leading teams and related experience

• Must have proven ability to improve e-commerce conversion

• B2B Ecommerce experience is a plus

• Exceptional writing, editing and proofreading ability

• Extreme attention to detail: style, copy & message

• Strong knowledge of the English language: superb writing and verbal skills

• Overall writing skills in a number of different styles/tones for digital channels

• Proficient in Microsoft Office Suite

• Experience with Adobe Target, Adobe Analytics, Clicktale, Google Analytics or similar analytics tools

What to Expect Next

Requisition #: 270191

When applying for a position, you may be subject to a background screen (criminal records check, motor vehicle report, and/or drug screen), depending on the requirements for the position. Job-related concerns noted in the background screen may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.

EEO Statement

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

NOTE: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Disclaimer

The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.

Salary Range

Salary Min :

85230

Salary Max :

189360

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive. To learn more about our bonus structure, you can view additional information here. (https://jobs.lumen.com/global/en/compensation-information) We’re able to answer any additional questions you may have as you move through the selection process.

As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. You can learn more by clicking here. (https://centurylinkbenefits.com)

Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.

Salary Range

Salary Min :

85230

Salary Max :

189360

This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job’s location. We offer competitive pay that varies based on individual experience, qualifications and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss with us as you move through the selection process.