Luminator Technology Group Hiring for Implementation Specialist at Plano, Texas Full Time

Luminator Technology Group (Luminator) delivers globally recognized technology solutions that increase intelligence, safety, and efficiency for public transit operations.

Delivering a global portfolio of hardware and software solutions through well-known and well-established regional organizations, Luminator is a global company with a small-enterprise approach and commitment to customer success, serving customers in more than 85 countries, and employing nearly 1,000 people.

Summary:

The Implementation Specialist is responsible for conducting customer service, implementation, documentation, day to day repair and preventative maintenance for various transit agencies and clients.

Essential Duties and Responsibilities:

• Assist in the day-to-day repair issues at various clients.

• Conducts routine preventative maintenance of Luminator equipment at client’s site.

• Assist in the implementation design / installation of various Luminator products to client’s site.

• Provide hardware / software training and support to client.

• Represent Luminator to build better customer relations with clientele.

• Provide technical support for Sales, Marketing, Manufacturing & Customer Service.

• Good communication skills, including ability to clearly document field modifications data, test reports, trip reports and expense reports.

• Support warranty and non-warranty retrofits via the installation and troubleshooting of products and systems on new and existing installations.

• Work safely within applicable standards, practices, and guidelines. Including company policy, client policy, OSHA, and other applicable regulatory authorities.

• Ability to compile and submit required field reports, work timesheets and expense reports timely, within company policy.

• Other duties as assigned.

  Knowledge, Skills & Abilities:

  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without accommodation. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Ability to comfortably manage multiple assignments simultaneously.

• Ability to troubleshoot basic electronic operations and make sound technical decisions.

• Must be able to calmly work with customers during demanding situations.

• Must be able to work daytime and nighttime hours as required by the assignment. Extensive domestic travel for carrying out assigned tasks (up to 75%).

• Demonstrated success self-managing assigned work.

• Ability to work alone and in groups.

• Familiarity with automotive wiring – DC, low voltage, etc.

• Demonstrated ability to read and understand schematics and wiring diagrams.

• Proficiency with electrical systems, use of voltmeter and other measurement instruments.

• Proficiency testing and documenting voltages and measurement.

• Proficiency using small tools, power tools, and hand tools.

• Understanding of basic IP networking.

  Education/Experience:

• High School diploma or equivalent.

• A combination of one to three years of directly related training and/or experience.

• Professional license or related training helpful.

• A+ certification strongly preferred.

  Training:

• Company and product specific training will be provided on-site at our Plano, TX facility.

  Physical Demands and Work Environment:

  The physical demands and work environment described below represent the activities and surroundings of the positions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Physically required to regularly walk, sit, bend, twist, stand and reach in a normal office environment.

• Constantly required to stand, walk, bend, twist, overhead lift and reach in a varied field environment.

• The employee may occasionally lift up to 20 pounds.

• Ability to perform constant work on computer.

• Specific vision abilities required by this job are close, distance, color and peripheral vision, depth perception and the ability to adjust focus.

  *Luminator Technology Group intends to provide a safe and drug-free work environment for our customers and our employees. As a condition of employment and due to working on or with federal contracts, Luminator Technology Group will require a negative drug screen as part pre-employment process.

It is the policy of Luminator to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, marital status, citizenship, national origin, genetic information, or any other characteristic protected by law. Luminator prohibits any such discrimination or harassment.

The above described responsibilities and requirements are a general guide for the role you are applying for and are not all inclusive of the job requirements.

Luminator Technology Group does not accept staffing agency candidates for our postings.

All positions posted are required to be in office unless otherwise posted.

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