LUSH Cosmetics Hiring for Retail operations coordinator at London Full Time

A Retail Operations Coordinator works with our staff and customers to ensure high levels of service via phone, emails, and in person. The role will consist of working with our staff to ensure we are doing all we can following best practice guidelines and working closely with the Senior Management team to make certain that store standards and procedures are upheld. You will also be responsible for answering customer inquiries, such as Spa and Party bookings, via phone, email, or on the shop floor at an exemplary level. This role will allow you to build strong relationships across all teams within the store, as well as the opportunity to get to know a variety of external teams across the wider business, including People Experience, Payroll, and Customer Care.

Previous Experience and Requirements

To apply for this role we would desire a candidate who is passionate about organisation and excited to offer five-star service to staff and customers alike.

Our ideal candidate would have a strong eye for detail, be able to spot areas of opportunity for increased productivity and for staff wellbeing.

We would want someone who is confident, passionate about people, self-motivated, and ready to take on any new challenges!

Previous experience with scheduling in a large team, working in the reception team, or having retail experience is desired for this role but not a requirement.

Our ideal candidate for this position will have:

• A passion for Lush and all we stand for
• The desire to learn and adapt
• A customer service focus
• A strong work ethic
• Excellent communication skills
• Collaboration and teamworking skills
• Availability for at least four days a week

What You’ll Get:

• Paid training on our products, ingredients, ethics and values
• Ongoing training and development.
• A team bonus scheme.
• To work for an award winning company that puts our customers at the heart of our business.
• We’re always happy to discuss options for reasonable adjustments and flexible working.

Contract: 32 hour/week contracts available

Deadline: Midnight Tuesday the 12th of June 2022

Interview: 26th June 2022

Start Date: ASAP

Pay: £12.05/hour

TO APPLY: Please submit a copy of your CV and a cover letter. In your cover letter, we want to hear about your past experience, why you would be the best candidate, and why you want to join the Lush Oxford Street team.

Please also include information about your full week’s availability